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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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theno1lush poss vs Halifax Credit Card


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Okay, that's my rejection letter done and emailed for the attention of Lisa McPhee at Dunfermline, and the LBA goes off tomorrow as well as paper copies, God I've got butterflies now!!! LOL

 

Lush :p

Lush ;)

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Hi all

 

Well another very quick response to both my rejection letter and LBA it would seem.

 

Today, I received another letter from a Jillian Lorimer from Complaints and consumer Guidance this time reading:

 

Dear Miss Lush

 

Account No: 1234 5678 0910 1112

 

With reference to your recent communication about your charges,we regret that you have found cause for complaint.

 

We are keen to deal with your concerns as quickly as possible. I have asked for one of our Complaint Advisors to investigate the points you have raised and you will receive a response from us within a maximum of four weeks, in-line with the Financial Service Authority regulations. We will of course, endeavour to reply to your complaint as soon as possible.

 

You will find enclosed a copy of our leaflet which tells you how we will handle your complaint.

 

Your concerns will be dealt with as quickly as possible, but if you wish to check the progress of your complaint in the meantime, please telephone a member of my team on 0845 1241362.

 

Yours sincerely

 

Jillian Lorimer

 

This letter was dated 12 June 2007.

 

Is this a standard stalling tactic to the LBA which was sent, or is it an acknowledgement that they made an offer earlier in which they said they'd offered half as settlement but in fact had a typo which was less than half of the amount or is it acknowledgement that they will come back with a course of action eg: full settlement or a prepare to defend against my claim????

 

I dunno whether to be worried or excited!! Aaaaaaaaaaahhhhhh the pressure of it all!!!!

 

Could someone who has had the same kind of letter advise me asap plllllleeeeeaaaaasssseeeeee!!!!!!

 

Should I stick to my timetable of sending in a N1 when the two weeks are up (Next week), as the amount is only for £505 exclusive of interest, I'm sure I can take it to the small claims in Scotland but would it be worth complaining to the OFT first and using court as a very last option?

 

Would love to hear from experience or wise owls please!!!!

 

Lush :confused:

Lush ;)

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It would appear there are more contact details for these Halifax Credit Card claims:

 

Jillian Lorimer

Complaints and Consumer Guidance

Customer Services

Halifax Card Services

Pitreavie Business Park

Dunfermline

Fife

KY99 4BS (This address I'm getting to know off by heart!!)

 

Tel: 0845 1241362, no email address attached on this letter though....

 

Hope that this is useful to someone!!

 

Lush ;)

Lush ;)

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  • 2 weeks later...

Many thanks Moneyhelp

 

It really motivates ya when you have a positive outcome on another issue, first £2k compensation for my employer from BT, £1.7k from RBOS, here's hoping I'll get the required response from Halifax!!!

 

Lush :D , Jeez, I can't wipe that smile of my gob!!!!

Lush ;)

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I will, and again thanks moneyhelp, I couldn't have got this far on any of my accounts without all of the support from you guys on this site, you guys are guru's!!!

 

I think I'll celebrate a wee bit tonight and properly at the weekend (well I didn't get the name theno1lush for nothin'!!!!) Lol

 

Lush :D

Lush ;)

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  • 3 weeks later...

Have just sent an email and letter to HBoS asking for progress on my claim as I haven't heard a thing from them since their last letter....I'll post it tomorrow recorded delivery aswell just for the belt and braces effect and to continue to be a fly in their ointment.

 

Their 8 weeks will be up on 01 August so we'll see how and when they respond!!

 

Lush :D

Lush ;)

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  • 8 months later...

Well, I've left this claim slide due to personal and work commitments and circumstances but the final straw was earlier this year when they started charging me late fees again and I had been making my minimum payments of £5 and they changed the minimum payment to £10 without notifying me........so I've resurrected this claim and sent a preliminary letter asking for it back on 04 April, received a letter back from Halifax dated 8th April stating: " With reference to your recent communication about fees and charges on your account, we regret that you have found cause for complaint. We are keend to deal with your concerns as quickly as possible. I have asked for one of our Complaints Advisors to investigate the points you have raised and you will receive a response from ous within four weeks, in-line with Financial Services Authority regulations. We will of course, endeavour to replay to your complaint as soon as possible."

 

I'm unsure if there has been any change in the way that HBOS credit card deals with these complaints since July last year (when the refused to settle), and was looking to see if I should still send an LBA on the two week anniversary of my prelim letter or wait the four weeks for HBOS to respond??

 

Could anyone advise please???

Lush ;)

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Can anyone tell me if there are certain categories for 'hardship' cases, I know that this will apply to single parents, people on benefits etc, but I am not a parent and have employment, and find it extremely difficult to continue getting charges on my card account..........I have a single income to pay my mortgage etc and am unsure whether I would qualify for a hardship case.....does CAG have a list of categories for this?? If so,I'd really appreciate if you could point me in the right direction.....thanks in anticipation

Lush ;)

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Morning all and great news, I posted my LBA out as scheduled asking them to consider my case as a harship case, on Saturday I received an offer to refund the full amount of my claim including interest!!!!!

 

I've to sign the form and I will ask them to not credit my card account but to credit my hbos bank account instead........so will wait and see how long it will take them to pay up!

 

A great big thank you to you all for your support and help in this case!!

 

Ppxx

Lush ;)

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That is fantastic news. :D

 

Let us know when you get the money. ;)

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