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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stornoway v Citicards incl Contractual Int & Pre 6 Years


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Received the court bundle from Citi this morning (9 days before court date - it was supposed to arrive 2 weeks before). The skeleton arguments look fairly standard but there is a copy of a judgement granted in their favour at Salford Court on 6th June this year -Timothy Potter v Citifinancial. Does anyone have any knowledge of this case ?

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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Thankyou Stornoway,

 

thats very kind of you to offer.

I have just sent in my letter requesting they return the monies they have debited my account with.

I will let you know how I go on.

 

Its So nice that everyone is very kind, helpful and friendly on here.

 

I don't think most of us on here would have dared to take on

a Bank, but with the power of this Consumer Action Group

behind us, together we are Strong !!!

 

may the power be with you, and behind you Stornoway !

 

alice

xx

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Stornoway..... are you still in court on 13th ??. I am now doing Citicards CI and pre 6 years, so will follow your progress closely

good luck

KBO

If you can't fight, wear a big hat.

 

Halifax... 2 successful claims....£518

 

CitiCards..... judgement and cheque (26/7/07) .... won £900

 

RBS business..... .....stay lifted reissued N1..... won £2105

 

Midland1 business.1996/1997.. first letter (27/6/07)....£1470

 

First Direct...... first letter (30/6/07).... £839.... stayed

 

plus another 13 banks/business/cc's to come for £10,000 plus.

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Received the court bundle from Citi this morning (9 days before court date - it was supposed to arrive 2 weeks before). The skeleton arguments look fairly standard but there is a copy of a judgement granted in their favour at Salford Court on 6th June this year -Timothy Potter v Citifinancial. Does anyone have any knowledge of this case ?

 

Don't know who the claimant is - not a CAG member AFAIK. But don't worry it doesn't mean a thing SCC anyway - also there is bongobazs thread where judgement was made against Citi so suggest you use that to counteract.

Consumer Health Forums - where you can discuss any health or relationship matters.

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I received the same bundle as yourself.

 

Citi should know that a small claims case cannot set legal precedent, so including details of a case in which it looks as though the claimant did not prepare that well was invalid... unless its to make the claimant less confident.

 

Not sure if you are north of the border, but the main issue is that Citi's cost pre-estimate exhibit is very, very basic... and does not include a breakdown of figures to support it.

 

It is also quite telling that in ALL instances so far where a breakdown of their costs to support their £12.88/£13.47 figures has been requested they have defaulted. When in reality establishing there costs would benefit the defendant by allowing them to pass the their full costs onto the customer.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Don't know who the claimant is - not a CAG member AFAIK. But don't worry it doesn't mean a thing SCC anyway - also there is bongobazs thread where judgement was made against Citi so suggest you use that to counteract.

 

Have taken today off work to prepapre for case on Monday. Thanks for the tip re Bongobaz Gizmo - i'll research that one. Enron has also kindly given me a copy of the statement he used to support his case in court so will use this as a start point in preparing my own statement.

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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I tried to get the court to order Disclosure but suspect that I was simply too late with the case being heard on Monday (I had also tried at AQ stage but was ignored).

Have accordingly today received correspondence from court regarding my claim with "the Court is not minded to Order any further disclosure but invites the defendant to note the points raised".

Hopefully this will mean that the Judge is minded to take on board my argument re costs in the hearing on monday.

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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good luck

KBO

If you can't fight, wear a big hat.

 

Halifax... 2 successful claims....£518

 

CitiCards..... judgement and cheque (26/7/07) .... won £900

 

RBS business..... .....stay lifted reissued N1..... won £2105

 

Midland1 business.1996/1997.. first letter (27/6/07)....£1470

 

First Direct...... first letter (30/6/07).... £839.... stayed

 

plus another 13 banks/business/cc's to come for £10,000 plus.

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Good luck, PM'd you over my court notes which should hopefully show you what the process can be like.... and what Citi's weak points are.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Thanks for all the good luck wishes - in court at the moment and still waiting to be called (was supposed to be 2pm).

 

Citicard lawyer has introduced herself and advised that she fully expects all 4 bank charge being heard today to be stayed - I suspect I am about to be stitched.

 

So frustrating - especially given 2 days holiday taken to prepare for and attend court plus the 200 mile round trip to get here.

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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Don't know if you'll have access to the forum before your hearing, and view this thread.

 

The current OFT court case relates purely to overdraft charges on Bank Current Accounts only, and not credit cards for which there is an OFT report already in place. Because of this a number of hearings have proceeded without being stayed or further delay, including my own.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Any news????

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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What a waste of a day. Was eventually called at 4.30pm - judge asked me to give very brief outline of claim which I did. He then asked for Citi to comment. Citi asked for a stay quoting the OFT test case. Lots of ums and aahs from the judge then he asked me for my views to which I highlighted that ;

1. test case was for overdraft charges not credit cards

2. OFT had already reported on credit cards

3. FOS are continiuing credit card claims and have only stayed c/a claims

4. a delay would infring my rights to a speedy trial under Human Rights Act

5. there is no status quo as Citi can continue to charge

 

There was some toing and froing including Citi arguing that the underlying issues are the same in overdraft and credit card claims but judge particularly commented on points 3,4 and 5 above. Citi said that if I proceeded and won they would appeal and timescales are then similar to the test case. Judge mentioned that a delay is also against CPR Over-riding Objectives rules and even if there was an appeal it would still be concluded before the test.

 

STAY WAS NOT GRANTED. Out of the 4 bank charge claimants I was the only one to appeal the Stay successfully and incidentally I was the only one who used CAG (incidentally the judge stayed two claims heard imnmediately in front of me).

 

On the downside it is now to go to trial in 6 to 8 weeks (I thought this was why we were there today) so another 200 mile+ round trip coming but it does give me more time to prepare.

 

I had tried last week to ask for full cost disclosure but response was that "judge was not minded to grant but asked defendant to note points raised". With hindsight I should have asked again today but the Stay application threw me completely off guard.

  • Haha 1

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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That's a shame, but I would be tempted to request for a wasted costs order, it was granted in my claim - albeit Citi paying it in a timely manner maybe another thing.

 

One thing to note, is don't put anything up here that you would be unhappy with Citi reading. As Brian's likely burning the midnight oil every couple of days and looking in here.

 

Might have a few extra points for you regarding Citi's costs soon.....

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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That's a shame, but I would be tempted to request for a wasted costs order, it was granted in my claim - albeit Citi paying it in a timely manner maybe another thing.

 

One thing to note, is don't put anything up here that you would be unhappy with Citi reading. As Brian's likely burning the midnight oil every couple of days and looking in here.

 

Might have a few extra points for you regarding Citi's costs soon.....

Cheers Enron - will PM you later tonight / tomorrow.

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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Well done Stornoway in keeping the judge on side, one over on citi not getting their stay, I realy dont know why they would want to stay any proceedings as the OFT have already ruled on credit card penalties, so why should anything change there, I had a feeling after the DJ stayed my case that citi would try this tactic, best of luck in your fight..Gc

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  • 4 months later...

I'm now working abroad so had to ask for court date in November to be postponed and now waiting on new date coming through. I've asked the court if this hearing can be by phone conference as it'll be a real hassle if I have to come back to the UK. Citi did write three months back to say that they would be crediting my account with the differenece between the charge applied and the £12 level set by the OFT but surprise surprise - nothing ever was credited - they are completely useless. Slow slow process - now wish I had used ombudsman.

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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I'm now working abroad so had to ask for court date in November to be postponed and now waiting on new date coming through. I've asked the court if this hearing can be by phone conference as it'll be a real hassle if I have to come back to the UK. Citi did write three months back to say that they would be crediting my account with the differenece between the charge applied and the £12 level set by the OFT but surprise surprise - nothing ever was credited - they are completely useless. Slow slow process - now wish I had used ombudsman.

 

The legal process is a slow one, and think that Citi try and slow it even more by asking for stays and the like to deter people from claiming against them.

 

Raising the issue that Citi havent creditted your account with the difference, and having statements to back this up and a copy of their letter will do your case alot of good.

 

Plus we have a ton of other things for you to include in your bundle which are available on request.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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