Me vs Nationwide

[Wamdue]

Hey all

 

Halfway through claiming a few charges back through Nationwide at the moment and they've said if I go to court they'll close my account. Which is fair enough, they exercise the right to do that (yes I actually read the T&C).

 

The trouble is when phoning them up and talking to them, I always get some nice young lady on the phone who isn't overly sure of what's going on because the legal notice about the banks charging too much is fairly recent. A lot of them sympathise with my situation and end up stating that they're just enforcing company policy and if they go against it it's their job on the line.

 

Again, fair enough, but I'm angry and want to vent my feelings at the company for their policies, without shouting at some poor lass in the call centre who's just doing a job for minimum wage. It's not her fault, but don't know how else to get my point across, even if I write a letter there's a poor person at the end stressing about me and my "complaint".

[alanfromderby]

The best way to "vent your feelings" against them is to clinically go through the process and get back what is rightfully yours. The more people that do that, the more it will hurt them.

[Wamdue]

I suppose so!

 

I've just seen a lot of hate on the other threads on this board towards the people dealing with their complaints and people puposely wanting to cause grief to the employees rather than hit the company where it hurts.

 

I will be getting back what is rightfully mine, I just don't want to hurt anyone whilst doing it

[alanfromderby]

Where we see people aiming criticism at bank staff we will always state the fact that the staff are not to blame - they are just following the process they have been told to follow, and are working from scripts that they have been given.

 

Very often staff on the front line have the same problems we have, and a large percentage quietly support what we are doing.

 

The exception to that is when we see letters from senior managers which contain blatant untruths, and attempts to bully people into accepting less than they deserve. Often managers at this level have the ability to change the banks policy - or at the very least, they have the option of not directly lying to customers.

 

I am happy for a manager to say to me that he is not authorised to repay my fees - what I am not happy with is when the same manager says that the bank has never agreed to pay any fees back to anyone, and any court action will result in the bank claiming huge costs!

[coffindodger]

Hey all

 

Halfway through claiming a few charges back through Nationwide at the moment and they've said if I go to court they'll close my account.

 

Surely this breaches the banking code as it seems to be a retaliatory action because a claim has been made.

Can you tell us who said they would close your account.

I would then write to Charles Bacon (a Nationwide Solicitor) stating that you consider the action threatened as being against the code of practise and possible unlawful

brian