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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kick the DCA's where it hurts lol


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The signature problem was an oversight on my part. Sorry.

 

-----------------------------------------------------------

 

 

Here's one style of querying possible problems:-

 

Oh, aye. I see there's no signatures either. What's THAT all about?

 

 

Here's another:

 

Oh by the way, I see that there are no signatures in the new forums. Is that deliberate or can signatures be activated please.
Which one of these two approaches sounds like some pushy DCA which has forgotten (or decided to disregard) any kind of interpersonal skills?

 

Which approach do you prefer?

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CAG only exists because of the people - not because of the people who run it (I'm sure you can understand what I mean)

 

 

The Cabot forum disappeared as part of the data loss problem. We are still trying to deal with the fallout from it. Count yourselves lucky ( I certainly do) that there is any forum at all in existence today. It was only by very good luck that we were able to reinstate it at all.

 

When we have sorted everything out then we will see where we are.

 

We may even consider having a number of separate subforums but for the moment we are still trying to repair the damage caused by Saturday evening's disaster. To say that the cabot forum has been taken away from you really shows a complete lack of understanding of the situation. The fact is that we had a complete data breakdown and we almost lost everything - really EVERYTHING. CAG had a near-death experience.

 

You should actually be congratulating the 24 volunteers who worked extremely hard throughout Satuday evening and most of Sunday trying to rescue the situation and with some brilliant luck and a very good webmaster, managed to have the forum broadly working again by Monday morning - and from that point of view, I can promise you that at the moment, CAG exists only because of the people who run it. (I hope that you can understand what I mean.)

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BF we understand that you all work hard, but so do we.

 

.....

 

I for one don't stick to particular DCAs, but I do look for and help with threads about DCAs I am experienced with.

 

 

We appreciate very much all of the efforts of the people who contribute their own time and knowledge to help others. It goes without saying that his is what the CAG has become and it is what the CAG is all about.

 

It is this which gives us all Community.

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