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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Reclaiming my charges - **WON**

scottpmurphy
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scottpmurphy

scottpmurphy

Posted
Posted

I requested a copy of my bank statements from teh Halifax over the standard number & then sent ame the std letter advising they could provide them for a £5 charge. I called them back & authorised the charge & my statements turn up about a week later.

 

I called them on Monday to ask if they had a procedure for claiming back my charges or whether I had to send in a letter etc (hoping they'd just pay me back without the hassle :) ), and the guy I spoke to said rather than send a letter wait until June 1st & call them back as they've committed to the FSA to have a procedure on these charges by then.

 

what should I do, wait & see or should I get the letter posted?

 

Thanks in advance

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scottpmurphy

scottpmurphy

Posted
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Posted

A Halifax Customer Relations manager called me yesterday offering me a partial refund. I stated that I'd read up & the law as quoted in my letter said i was entitled the full amount.

 

There's now a letter in the post (which had better arrive), for me to sign & they'll then transfer the funds into my account

 

only £345 quid but it's better than nothing

 

Was a lot easier than I thought no hassle at all

 

Thanks everyone for this site when I get the funds i'll make a donation

 

Scott

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mechs

mechs

Posted
Posted

Congratulations

well done can you pm a mod please and they will change your title for you can you also fill in the survey please if you have not done so

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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BC312

BC312

Posted
Posted

I am stumped with the interest calculations, sounds simple ie working out the days etc times the fees owed, divided into 365 days of the year or 366 if a leap year etc etc. I don't keep a diary of the days they keped me in the red etc? Would it not be easy to total up the charges and and charge the interest on the total requested by a certain rate. As soon as i can get over this bit i can kick some butts. I want to get it right otherwise they could give me peanuts. I did see a formular on the form to work it out but even that seemed complicated to others. How would the courts react if you cock up your interest calculations.

Halifax card clowns sent me the data requested using the template letter no problem. The current account data i am still waiting for. I did give them a call and said they will react but still not heard yet. Can you tell me, how do you act if they don't give this information to you?

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mechs

mechs

Posted
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:) BC312 please do not hijack another member's thread. Please start your own thread and ask questions there.

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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strude

strude

Posted
Posted

Congratulations

Well done to you.:razz:;):razz:;):razz:;)

Sent Data Protection Act to Halifax 13.6.06

Daughters Data Protection Act sent to NatWest 5.6.06

Natwest sent statements on 24.6.06 Daughter owed £204.00 Preliminary ready to go.

Halifax sent my statements today(26.6.06) Owe me £1702.00

Preliminary sent on 27. 6.06.

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grahambl

grahambl

Posted
Posted

Did you send any letter to them or did they just call you straight of the back of you calling them? I attempted to call them to say "just do it and save yourself some time" and the guy told me they have been informed to stick to their procedures and all requests for repayment will have to be done in writing... Do you know who called you?

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scottpmurphy

scottpmurphy

Posted
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This topic was closed on 11 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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