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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lastlaugh V Barclays PPI - advice please **** SUCCESS ****


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  • 2 weeks later...
Hi there an update - barclays have provided me with their final response dated 6th September 2007 and told me to go to the ombudsman. In the letter they say they dont have original document as it has been misfiled and the telephone recording has been disposed of!

Now what do i do?

 

Hello Last laugh,

 

You now have two choices, your call at the end of the day.

 

A. forget it, let them win:-x

 

B. File at court.:D

 

I feel that they are truely calling your bluff. They have no credit agreement(hope you have reported them to Trading Standards and the office of fair trading.) By all means ring the FOS for advice, but I doubt that they will look into the matter as the loan was taken out before 2003 and they know that.:-o

 

I know what I would do, but its your decision at the end of the day.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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  • 4 years later...

Hi

 

Good on you for re-opening

 

This is a barclayloan yes?

 

Take a look at No.1 in my signature. At the end there is a spreadsheet you can use to work out your claim.

 

Do you have all of your statements and the details of the loan and the PPi added to it?

 

Also download a consumer questionnaire from the fos web site and complete it.

 

You'll need to send Barclays a letter of claim outlining the reasons for mis-selling together with a copy of the spreadsheet and the completed questionnaire. They will have 12 weeks to respond before you can pass it to fos. The other ropute would be going straight to court and set your own timescales in which case it is preliminary letter, followed by lba and then sue....rather like a charges reclaim.

 

I know you have put a claim in on this one before but since the Review earlier this year you can start again and the banks have to investigate claims which they previously denied.

 

ims

 

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Hi,

I have done used the spreadsheet and filled in the FOS questionnaire, do I mention in my covering letter that I am reopening my claim?

Thank you

 

You can mention that " following the Judicial Review earlier this year and the decision that all claims must be reviewed if requested....."

 

ims

 

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  • 4 months later...

Thank you Ims, It would be good to emphasize to others that this was turned down first time and I had a final decision. I went back to them and sent off the letter referring to the Judicial review enclosing the FOS form. It has taken from October to now and during that time I have had two letters saying we apologise for the delay there is a backlog of cases but you can go straight to FOS if you want.

I will be making a donation to CAG as without their help this would not have been possible and so once again thank you.

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