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Mog699 v RBoS


mog699
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Hi,

 

In short, gone down the road with RBoS and no response 14 days after Prelim,

Sent LBA, then had a letter during the 14 days saying we are looking into your complaint.

 

14 days up, filed MCOL for full amount plus interest.

 

Had letter yesterday (day after MCOL was served) referring back to Prelim 'blah de blah' here is your money, without interest.

 

Question's

 

Has anyone else experienced this poor adherence to timescales?

 

Should I accept and pull the MCOL? (Don't really want to it cost me £120)

 

What do I say to them regarding their letter of settlement?

 

Is there a template for this scenario?

 

Would appreciate any ideas/comments.

 

Cheers

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Customer Relations is pretty snowed under by all accounts.

 

I assume you mean stat interest and not contractual?

 

Having started the MCOL action, you are now entitled to Judicial Interest plus costs.

 

Write back using the rejection letter template, pointing out that full and final settlement now includes interest and costs.

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