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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • I agree
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bttrev v abbey *** WON ***


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Well here goes

 

Rang the court this morning to find out Where my amended N1 forms had got to and was told they were posted back to me on the 27/3 looks like their lost in the post.Whilst on the phone a asked about the lack of AQ in my case and was told it was because the judge knew where to allocate it.So at this point i looked like i would have to spend tonight producing duplicates.

 

Decided to give James Arrendale at the SHabbey a ring.

Told him it looked like we were going to court without an AQ.And was he interested in settling. He looked over my claim and on my spread sheet i had listed £155 twice (trust them to notice) this also had an impacked on my interest calcs anyway my claim for £7200 inc interest Was know £6915

and we have settled for £6600 Plus £300 costs not quite 100% but in light of the mess i have made of my claim this is a figure i am more than Happy with so looks like

**I HAVE WON**

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Hi

 

from what i can work out it is down to the local judge to decide if he think one is needed. It would seem they are trying to speed things up. you could try ringing the bank charge team at the SHabbey and speaking to james arrandale and see if you can reach a settlement but dont take their first offer ask if you can think about it for an hour and then ring back with a figure just above what you would be happy with. if not take them all the way to court GOOD LUCK .

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Whats Worring Me Is That When I Did My Money Claim Online I Didnt Attach My Schedule Of Charges So Should I Be Sending A Copy To Court Now As Abbey Just Asked Me To Resend Them To Them As They Didnt Get One Although I Had Sent Them Recoreded Delivery Twice To Them.

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You dont have to send the abbey a copy as you have already sent it to them with your letters and they would get another copy with your court bundle if it goes that far.But it would do you no harm in the eyes of the court. I would send another copy special delivery give it a couple of days an then ring see the link in my thread above theres a good letter to send along with your schedule. i used it just cut and paste and fill in the blanks

 

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/78873-new-after-28-days.html

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hi spoke to court today they have sent a allocation questionnaire out to me today i have sent the letter you advised me to send to london so we will just have to see what happens now the courts said they are getting loads of these cases in now and most are settling out of court

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well done bttrev!!!!!!!!!!!!!

We have just told shabby where to put there £355 gogw on £4160 claim before int. It would seem lucky for us that our nearest court is northampton, filling out n1 tommorrow. Have they sent the check yet?

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You dont have to send the abbey a copy as you have already sent it to them with your letters and they would get another copy with your court bundle if it goes that far. Its my understanding you you have to supply the information following issue of the claim via MCOl to both the court and the dfendant.

 

Your previous letters are not part of the claim and the defendant could if they wish simply say you havent partiulcarised your claim well enough for them to deal with it. i dont thik abbey have been doing this but natwest have i think. But it would do you no harm in the eyes of the court. I would send another copy special delivery FWIW Recorded delivery is adequate or if you want to claim back costs its unilkey a court would allow you to reclaim special delviery bearing in mind they work on the basis of 1st class mail plus proof of postage. give it a couple of days an then ring see the link in my thread above theres a good letter to send along with your schedule. i used it just cut and paste and fill in the blanks

 

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/78873-new-after-28-days.html

 

HTH

 

glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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