Disputed delivery of goods - Theft?

[stroke a badger]

I ordered a item worth £300 from Littlewoods at the beginning of lastweek which according to Littlewoods was signed for and delivered a couple of days later. The problem is When it was delivered not only was I at work (Early afternoon) but it was signed for and the signature is described as unreadable. Naturally I'm disputing receiving the goods as well I didn't but Littlewoods are making me jump through hoop's to prove that it was not me that signed for the goods - copy of drivers license etc etc.

 

This is virgin turf for me, any pointers?

[chesham]

I've experienced various problems with retailers delivering items which require a signature only to return home from work finding it stuffed behind the bin or on the doorstep. Next once left an item behind my dustbin and when I rung to question them about delivery, they said it had been left in the shed - I don't have one! So they were confused about it as I was.

 

The problem with catalogue companies and, increasingly, bigger retailers such as Tesco Direct is that they employ local people to deliver items for a fee - which isn't paid until the item is delivered. Therefore, there are occasions when items are not delivered but left on the doorstep or somewhere else and a signature is scrawled on the delivery note.

 

They will make you jump through hoops to show it's not been delivered - otherwise everyone would ring up and tell them something had not been delivered.

[stroke a badger]

After looking in the usual places, including the bin I can't find the item anywhere. I've also checked with the neighbors who know nothing about the delivery.

 

It's starting to look like either the courier took the parcel and forged my signature, or the item wasn't posted either way I'm not prepared to pay for it.

 

This is my first experience of buying anything from a catalogue company and the way things are going it will be my last!!

[buzby]

Not necessarily - the delivery driver could had delivered it and received a signature at a completely different address! The number of parcels that have been 'delivered' to an adjacent street with the same number are legion...

[powelll]

I think it's quite common that they will ask for a specimen signature. Then again you could argue that if they are offering you a credit facility ( or did you pay for the goods up front? ) then they should have a signed credit agreement from you and should be able to check this against their copy signature...

[stroke a badger]

Well my letter disputing receipt the goods, complete which a photocopy of my drivers licence was posted this afternoon so lets see what happens next.

[blacksheep1979]

how did you pay?

 

If by cc - you could attempt a chargeback

[bmw323i]

I got home today and found my outside front cupboard stuffed with the new feather pillows I ordered from littlewoods. The delivery card wasn't even pushed through the letterbox correctly, it was sticking out for all to see, with (OUTSIDE CUPBOARD) wrote on it.

 

Hope they dont try to stuff my new kingsize bed in there when it comes...lol

 

 

 

Emz:D

[stroke a badger]

The goods were charged to my account as I was offered 0% APR, making it a more cost effective way of buying than using plastic. Plus with the add of some discount vouchers I reduced the final price by a HELL of a lot.

[stroke a badger]

Update - A polite letter disputing receipt of goods including an enlarged copy of my drivers licence (specimen of signature) was posted to Littlewoods Tuesday, and was signed for this morning. Lets see what happens next.

[stroke a badger]

Received a letter this morning with a scanned copy of the signature given when the goods were signed for, and its COMPLETELY different to mine. As the letter had no direction I had to phone the Track and Trace Dept to establish what course of action was going to be taken, I was assured that as the two signatures are completely different the item would be removed from my account and a full investigation would get underway.

[stroke a badger]

IT'S HAPPENED AGAIN!!!!!

 

A couple of days ago and against my better judgment, I ordered a 26" Tv from Littlewoods as I wanted to replace the aging Tv in our bedroom and take advantage of a promotion code deferring payment to may 2008. The order was placed and delivery was booked for 09/07/07.

 

When I checked the status of the order this morning it was showing as being delivered, which was confirmed by customer services. Apparently, the item was signed for by myself at 11.01am, and in the exact words of the member of customer services I spoke to " the signature consists of three horizontal lines" What a f@#king joke!

 

So now I've got to visit the Police station to make a statement and go through the process of AGAIN proving my innocence.

 

What Thomas Tankers

[buzby]

If it is still White Arrow that do Littlewoods deliveries, why not phone your local depot and explain you didn't accept a delivery that day - so would they care to have a word with their driver?

[stroke a badger]

Apparently the driver is unable to remember delivering the package, or to be more precise "how the bloody hell am I supposed to remember every delivery I make, YOU signed for it, YOU received it".

:-x :-x

[buzby]

Let me see - he delivers so many TV's that break his back, he can't remember unloading it from the van? He can tell that to the police!

 

Did he help put in in your hall - what's the colour of your carpet? As for the 3 lines signature - it looks even more iffy. Speak with the depot manager.

[PKea]

Sorry to be blunt,

But why order large stuff to be delivered if youre not going to be there to accept it???

 

Anyway

Also, as you have reported the first instance of a non delivery, they will proably drag that up, so be prepared to go through the initial claim as well.

 

British Justice 'Guilty until proven innocent' or thats how it seems

 

I know a lot of retailers can do saturday deliveries, does Littlewoods.

[stroke a badger]

Because the delivery was booked for 09/07/07 and not 03/07/07, plus I'm working from home a couple of afternoons this week just in case it was delivered early, yesterday being one of them.......

 

I've spoken to Littlewoods who have opened a case and reported the item as not being delivered.

 

This is proving to be a massive pain in the butt!