Penalties for not paying by direct debit

[Dave123456]

Hi Chap and chapesses. I sent Orange the form about the unfair charges for non direct debit and have just recieved this email back from them !. Does this mean go away we are going to charge you what we want to charge you or am I just thick?

 

Thank you for your email dated 23 August addressed to the Executive Office,

regarding charges when bills are not paid by Direct Debit.

 

We introduced the charge for payment by means other than Direct Debit in

2005. This charge genuinely reflects the costs incurred in processing

payments and is no way a penalty charge. I refer you to the recent statement

issued by the Trading's Standards Institute confirming that these charges are

lawful:-

 

"Trading Standards officers have received a number of complaints regarding

the extra charge levied by some companies on consumers who pay other than by

Direct Debit. These charges are lawful. The Price Indications (Method of

Payment) Regulations 1991 allow differential pricing provided the indication

of the higher price is expressed clearly, unambiguously, and that it's easily

identifiable by a consumer as applying to the goods, services, accommodation

or facilities concerned, and given prominently and legibly."

 

I am sorry to hear that you are unhappy about the charge and feel that it is

unfair. I trust I have explained the reason why the charge is applied.

 

If you would like to discuss this issue further please call me on 0870

8700862 between the hours of 09:00 and 17:30 Tuesday to Thursday. I trust

this is acceptable.

 

Yours sincerely

 

 

 

Pauline Roberts

Executive Office

 

 

what do you think guy`s? cos I think that it just gives them the right to charge what they want when they want to charge it!

[Dave123456]

The views expressed above seem a little juvinile for in the Warsall County Court in Case No: 7WJ 02610 (Bond (nee Ferihough) -v- British Telecom) the Court has already ruled that the payment of £4-50 is not a penalty insofar as it is a core term of the service contract.

 

Hi there well I certainly don`t appreaciate being accused of being juvanile.secondly It is not a case of British trouble It`s a matter of this I have two phones on one account and recieve one bill for both phones.But they want to charge me £7 per month to pay for someone to do their job.The reason I don`t pay by direct debit is for this reason:-Any company can make mistakes and as this site proves they often do.If this occours more than once per month then I have to do with out certain things including my kids going short of their nessecities.Now on numerous occasions i have been billed for things I have not been informed about or they have made a mistake in the billing therefore making the bill unacceptably high and I just can`t afford for them to do this.(BT raped my wifes bank account for £175 for something that was not even our problem!)so I told them when I signed up for a contract November 2002(I was working at the time) that I would pay my bill in store in the frenchgate center in Doncaster.No problem they said thats fine.After 5 YEARS OF DILIGENT PAYMENTS NEVER LATE they start charging me for not doing something that we mutually agreed before I even took the contract out. If these costs truely do represent and accurate cost of processing my bill then no problem! All i`m asking for is the breakdown of the cost and who gets paid to do it! Why do you consider this juvanile? If you think about it this way if they chaged everyone £7 per month exactly how much would they make on top of charging us extortionate amounts to use their service!?

[Dave123456]

In the articles above I apologise for the word 'Juvinile',... for during my submissions, it was not meant to cause offence. 'Un-informed' may have been a better word choice.

 

Where does this man come from, my pension is paid into the Post Office and they don't do DD's, perhaps he intends to increase pensions to take account of his blunder.

 

Thanks for the apolgy accepted and no offence taken..as for the government...well don`t even get me started on that bunch of lunatics!