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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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barbs-v- abbey


barbs26
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Hi all, well ave asked for last 6yrs statements,but guess what? Was told i prob won't get them for about 6-8 weeks.So nothing new there,lets just wait and see you never no (hahahahahahaha) whom i kidding.

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  • 2 weeks later...

Hi all, well i've just recieved standard letter from Abbey at weekend,saying that they ave noted my request for my statements,and sent me a form to fill in for them and to send £10,which i asked them to take out of account.

Also that i should recieve my last 14months soon but 2001 - 2005 would take alot longer.But it's been 14 days since request and im counting from then not this weekend when they sent asking me to return form. Will keep you informed in due course.

 

Barbs26

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  • 1 month later...

well abbey are well and truely over 40 days and still waiting for 3yrs statements to arrive, have sent another non complaince letter.

charges for 3yrs i've recieved already total £1,300 so god knows what final figure will be.

Can't believe how shabby they actually are, i'm also helping friend at work claim her charges back and all 6yrs statments came within 2weeks.

 

Will keep up dating when more imfo becomes available.

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:) Well,finally recieved the remaining statements at weekend,my last letter obviously did the trick. So into post went my prelim letter to get back £1,766 they owe me.

Now the fun really starts,but let them bring it on,i'm ready and waiting for the fight with the SHABBY.:)

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Prelim letter sent recorded del on 15/5/07, recieved today usual reply, sorry you felt you had a complaint(who's complaining,I just want my money back)and they would investigateand would be in touch in about 4 weeks(yeah rite).

 

So just one question,now ive had a reply to my prelim already,can I send my lba now or do I need to wait the 14 days have elapsed?

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Hi Barbs

 

I'd wait the 14 days as stated in your prelim letter then you can show that you've acted reasonably and given them time to respond.

 

It won't take long for the 14 days to pass!

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Cheers Knelly,just wanted clarification to what i really knew,don't want to slip up and ruin it all.

 

Thanks again.

 

How's yours going? Ave been reading your thread.:)

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Just a quick up date.

 

14 days have pasted now since prelim,so lba is done and ready for posting tomorrow(recorded of course).

 

So now for another 14 day wait to see what shabby come up with next!!!!!!!!!!!!:roll:

 

Barbs.:)

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  • 3 weeks later...

Just a quick up date, 14 days from lba are up ,all i recieved was the standard letter, stating they needed more time to investigate blah blah blah.............................(need i say more).:o :o :o

 

Have filled in n1 ready for court,just waiting for payday next week for funding.

So i am pondering another letter just to pass the time, just to see if i can get somewhere with them before i submit at court.(you never know and if you don't ask you don't get):rolleyes: :rolleyes: :rolleyes:

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Will probably need some help over next coming weeks, when i finally file at court.

So i hope there will be plenty of people about who's ears i can bend.

Please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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barbs

there are loads of us at the same stage as you and there is always someone out there who can help.

after i sent my LBA off i spent the two weeks emailing richard harris and mrs kirkman. didnt help much but it adds weight to your court bundle,something you can show the judge that you have tried to sort things out.

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