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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Morteee v NatWest ****WON****


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Guest NATTIE

Yep, you ring general customer services to ask if letters being received, they have no access to THAT notes system so they so no as no notes on the system. Why? Because they cannot tell you whether it has or has not been delivered(bless em they may not know that CRU have their own notes systems). The offer bit they would see on the screen but if you want to talk to someone in the know then Borehamwood number every time before 5 of course.

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A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Hey morteee, you know what to do girl!!! You can feel it coming anyway............ so get filed at court and sort the bug*ers out! xxx :p

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I KNOW they have offered me my full costs and that has been noted at the bank on my file from the phone call so right now I cant file or I am gonna look unreasonable, I am going to claim that it has been lost in the post on friday so they resend it, that is what a nice lady in customer services suggested I do when I called saturday am as she was very sympathetic :)

claim v natwest WON!

 

all posts made by myself are without prejudice

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Hmmm.........but think they're takin' the mick a bit now mort!!! How long have you been holdin' on for now???? Either they credit your account - or you file at court and get the 8% interest!!! Something's gonna have to give though honey!!!! xxxxx:p

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compared to some people I havent actually had to wait that long tbh and I have been assured that the letter will be with me by the 15th May so 2 weeks is no extra skin off my nose tbh, anyway the way I look at it is if I hold on those 2 weeks and still then have to claim for my money I have an even stronger case especially as I will be claiming contractual to bite them in the ass!

 

I am a patient soul so am more than happy to give them an extra 2 weeks to hang themselves, I am also REALLY looking foward to clearing my OD and loan with them and telling them to stuff their banking business when it lands in my account as well although the REALLY evil side of me is thinking about leaving a quid in there so they have to go to all the trouble of sending me statements and paying me interest over the years, hell I'll even move the quid in and out of my other account just to make them do some work from tiem to time ;)

claim v natwest WON!

 

all posts made by myself are without prejudice

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Hmmm........ you're way more patient than me hun!!! Personally, think you've given them loads of time, but I understand your reasonings behind it as well!! I'll be joining you after tomorrow anyways, cos my LBA's up from tomorrow............. not sure I'll be as patient as you though- you total star!!! xxxxxxxxxx :p

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Guest NATTIE

Mortee, kick up a stink and say that you want it SORTED TODAY(well tomorrow) not tomorrow or you will sue as they have been UNREASONABLE to you

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spoke to them yesterday, threatened them with the financial ombudsman, the FSA and also the information comissioner as they havent fully fulfilled my SAR, also threatened them with OFT as well as they have given me 3 different timescales as to a resolution and have moved the goal posts several times, when they blamed the delays on them being exceptionally busy due to the sheer number of claims I pointed out that their staffing issues were NOT my concern and that if I had owed them 3k they would be merrily slapping on charges and interest and that if this wasnt resolved asap I would be doing the same

 

I have been given the name of one of the head boffins at the CRU and he has assured me he will do everything he can to get my letter fast tracked, he has also reversed the charges placed on my account since the action started (muhahahahahahahaha)

 

only 11 days til their next self imposed time limit is up and that happens to be my next pay day so I will have the funds to send it to court and will do so on the 19th may!

 

if they want to waste my time and play silly beggers then I can too!

claim v natwest WON!

 

all posts made by myself are without prejudice

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  • 2 weeks later...

just a quick update, nothing has been recieved in the post as yet and I have taken thursday and friday off work to get it sorted as the last day is today!

 

I am allowing them 2 days (until thursday) to allow for the vagaries of royal mail then the letters I have prepared for FOS, FSA, OFT, Information comissioner and watchdog will be sent and my N1 will be filed!

claim v natwest WON!

 

all posts made by myself are without prejudice

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hey morteee........... get yer N1 filed at court - they've messed you about for long enough now honey!!!! Mine's going today as well - so get yer bum in gear and go file at Court!!!!

 

Go for it!!!! xxxxxx :p

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friday my dear friday - rang them from work today and was told.....

 

"we have until thursday the 17th to respond to your claim"

 

when asked what I should do if nothing has dropped in the post come thursday I was told

 

"call us and we will arrange for a duplicate letter to be sent which will take up to 10 days to arrive with you"

 

so really it's 8 weeks PLUS 10 days (10 days they WONT be getting from me I have held off for long enough!)

 

one other thing that has REALLY got my goat is when I called up (my real name is very distinctive) the girl I spoke to said

 

"ooo it's you, they were talking about you in the office yesterday"

 

WTF!!!!!!!!!!

 

she refused to elaborate when asked WHY I was being discussed

 

and yes the conversation WAS taped as I rang from work and we tape ALL conversations as standard so I have that on my pc now!

claim v natwest WON!

 

all posts made by myself are without prejudice

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Hi Mortee

I am in same position rang them yesterday and was told they have until 24th to reply to me - so me thinking that it simply aint going to arrive. So even though have given them benefit of doubt and waited because they where sooooo busy!!!!! Looks like I should have listened to everyone at CAG and stuck with my own timetable.

Also have you read the thread " Judges getting fed up *all read* " it looks like this timewasting is going to get the banks in further s***e (hopefully)

 

Drew

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Yaaaaaaayyyyyyyyyyy for filing at court!!! Morteee, you've gotta be the most patient soul I've known in a long time ('cept for Parkie!!!)

 

No disrespect honey, but reckon they're just playing for time. I filed N1 at county court today and skipped out of the place!!!! Felt good to know they'd have to pay my court fees and 8% interest on top!!! If you've got nothing through the post in the next couple of day........... sock it to 'em girl!!!!!!!!!!!! xxxxxxxxxx :p

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  • 2 weeks later...

dear mr or ms moderator

 

please update my thread with the word WON in BIG FAT LETTERS!

 

I have recieved my offer of FULL settlement and it will be in my account within 10 working days muhahahahaa

 

thanks for all the support everyone (someone please let Nattie know as well)

 

and as soon as my dosh has cleared I shall send a nice donation to the site!

 

keep on rocking guys!

 

Morteeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

claim v natwest WON!

 

all posts made by myself are without prejudice

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MORTEEEEEEEEE, PLEASE LET ME BE THE FIRST TO WISH YOU A SINCEREST CONGRATULATIONS.............. SERIOUSLY, IM CHUFFED AS HECK FOR YA............. WELL DONE, AND WELL DONE FOR HOLDING YOUR NERVE AND PATIENCE THROUGHOUT.

 

BRILLIANT.

 

SEE EVERYBODY, PEEPS ARE STILL WINNING, LLOYS FLUKE, NOTHING TO WORRY ABOUT.

 

ONWARD AND UPWARD, THEYRE STILL PAYING OUT, SO THEY STILL KNOW THEYRE WRONG AND WHAT THEY ARE DOING IS UNLAWFUL,

 

OR THEY WOULDNT BE MAKING OFFERS AND PAYOUTS.

 

GET IT, BUSINESS AS USUAL, EVERYBODY KEEP THE CLAIMS GOING ONWARD AND UPWARD.

 

MORTEEEEEE, BRILLIANT BRILLIANT NEWS. FANTASTIC.

 

Fendy Weather xxxxxxxxxxxxxxxxxxxxxxxxxxx

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Morteeeeeeeeeeeeeeeeeee..................... CONGRATULATIONS HONEY !!!!! And about blo*dy time they paid up an' all!!!!!!!!!!! Bet it feels great - well done you!!! Love, hedgey xxxx :p

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CONGRATULATIONS , Another fine win. You hung in there and received your just reward. Enjoy your win.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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