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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rogers v A & L


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Hi Tim, I sent this....feel free to use it if you want to. Its what i sent as a responce to their defence.

Jenny

 

Dear J McGuirk.

 

Thank you for your letter of the xx March 2007.

 

With reference to the charges made to my account, I would be grateful if you would request from the Defendants a full breakdown to include any work or actions carried out by them, and any costs incurred which resulted in their having to make such charges to my account.

 

Where they are reluctant or unable to provide this information, please request details of the charging rate they referenced when they applied these charges.

 

I do not believe that the charges made to my account represent a true reflection of the actual costs incurred by the Defendants and therefore represent unlawful penalties, which are irrecoverable at Common Law. I would request the repayment of all charges made plus interest at the statutory rate of 8% from the time the charges were made.

 

I refer you to S32(1)(b) and © of the Limitation Act 1980.

 

S32(1)(b) any fact relevant to the plaintiff's right of action has been deliberately concealed from him by the defendant;

or

© the action is for relief from the consequences of a mistake; the period of limitation shall not begin to run until the plaintiff has discovered the fraud, concealment or mistake (as the case may be) or could with reasonable diligence have discovered it. References in this subsection to the defendant include references to the defendant’s agent and to any person through whom the defendant claims and his agent.

 

On April 6th 2006, the Office of Fair Trading made a statement outlining what they considered was the maximum amount of costs incurred by the Banks when making such charges.

 

As a result of media coverage given to several actions made for the recovery of what are now regarded as penalties, I discovered that I had been wronged. The Limitation period therefore runs for six years from the date of discovery, which was after the statement made by the Office of Fair Trading.

 

The Defendants have failed or refused to provide information requested of them, and I would be grateful if this information could now be requested under disclosure rules.

 

Yours sincerely

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Hi, They'll probably send a letter back saying your claim will fail...you dont know what your on about blahblahblah.....then maybe a chq....we'll see.

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I have received a letter from Northampton County Court saying they have transferred the case to my local court and enclosing a copy of the defence from Wragge & Co - they also mention something about an allocation questionnaire?

 

is this standard procedure? do i need to respond in anyway?

 

What happens next?

 

Thanks for your help

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I have received a letter from Northampton County Court saying they have transferred the case to my local court and enclosing a copy of the defence from Wragge & Co - they also mention something about an allocation questionnaire?

 

is this standard procedure? do i need to respond in anyway?

 

What happens next?

 

Thanks for your help

 

Yep, this is standard procedure. Has the AQ been dispensed with? If so, ring the court to find out if you have a fee to pay (you shouldn't have to as your claim is for under £1500). Ring them either way to enquire what the situation is and to make contact.icon7.gif

A-Z CAG links to all documents you'll need for

your claim

(Thanks to Michael Brown for all his efforts)

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

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Hi, If the AQ has'nt been dispensed with you'll have to fill one out, If you have adobe reader..you can pm me your email address and i'll send you one

Jenny

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Hello,

 

I called the Bristol County Court today who confirmed that the case has been transferred to them. They said that i should hear shortly with regards to what will happen next & at the moment i dont need to fill out an allocation questionnaire until i am sent one.

 

Watch this space...

 

Tim

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Hi All,

 

I received a letter from the Court confirming the court date for 3rd August.

 

I called the court who confirmed i did not need to do anything at the moment.

 

Has anyone else received a court date too?

 

Is it A & L's intention to wait until the very last minute before the court date, to pay out?

 

Regards,

 

Tim

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Hi All,

 

I received a letter from the Court confirming the court date for 3rd August.

 

I called the court who confirmed i did not need to do anything at the moment.

 

Has anyone else received a court date too?

 

Is it A & L's intention to wait until the very last minute before the court date, to pay out?

 

Regards,

 

Tim

 

If you have a look through some of the threads, a lot of us have had court dates and are in the process of getting the "court bundle" together (just sent mine). Yes, A&L let it run for as long as they can.:rolleyes:

A-Z CAG links to all documents you'll need for

your claim

(Thanks to Michael Brown for all his efforts)

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

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Hello,

 

I called the Bristol County Court today who confirmed that the case has been transferred to them. They said that i should hear shortly with regards to what will happen next & at the moment i dont need to fill out an allocation questionnaire until i am sent one.

 

Watch this space...

 

Tim

 

Same stage as well mate.....I wait to see what happens next, or should I reply with some kind of letter?

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Is the court bundle all correspondence between all parties, received and sent?

 

This is part of it. The actual "bundle" contains all the legal documents you might need :-

 

http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html#post553523

 

You will need to submit whatever your local judge asks for, i.e. a Statement of Evidence/Witness Statements, etc. :-

 

http://www.consumeractiongroup.co.uk/forum/abbey-bank/57385-examples-witness-statements-disclosure.html#post479224

 

The "bundle" is back-up to your statement (if you're asked for one), but is only basic ... you may wish to add other documents found in the CAG library for instance.

 

Also, you'll need to include your charges schedule and statements with charges highlighted (only the ones with charges on).

 

Have a look around, but don't start printing anything off yet .... some people are not being asked to produce a bundle, so you may not need to and you've got a fair while to go before you're asked for anything.:rolleyes:

 

Mimi

A-Z CAG links to all documents you'll need for

your claim

(Thanks to Michael Brown for all his efforts)

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

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  • 1 month later...

Hi all,

 

my court date is rapidly approaching (August 3rd) - i havent been asked to send anything in yet by the court. However as everything needs to be sent to the court 14 days before the hearing, i assume i should sent documents in now.

 

can anyone tell me what i shold do? - i will shortly be sending off my up to date schedule of charges, together with highlighted statements. what else do i need to send?

 

if anyone is in the same position, i would be grateful to hear from you.

 

regards,

 

Tim

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Hi, This is a full hearing is'nt it not just for directions? For the full hearing you'll need a court bundle, there is a link on this thread a few posts before. You'll also need copies of statements and all correspondance.

If you pm me your email i can send you all what i've got to have a look through.

Good luck, we are all waiting for A&L to move on,

 

Jenny x

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Hi all,

 

my court date is rapidly approaching (August 3rd) - i havent been asked to send anything in yet by the court. However as everything needs to be sent to the court 14 days before the hearing, i assume i should sent documents in now.

 

can anyone tell me what i shold do? - i will shortly be sending off my up to date schedule of charges, together with highlighted statements. what else do i need to send?

 

if anyone is in the same position, i would be grateful to hear from you.

 

regards,

 

Tim

 

Hi Tim,

 

Have you been asked for your charges schedule and statements by the judge? I'd be careful about what you send in ... you don't want to send in a huge bundle is only asked for a couple of documents and no "back-up" legal papers.

 

If you've not had an "Order" (directions) from the court, I'd give them a ring to find out what they need (if anything). Some folks now are being asked for very little as the judges are realising more and more than the banks are backing down and settling before court and it's just wasting the court's time.

 

Of course, you may need a "full" bundle, but they normally advise you well in advance, so I'd definitely give them a call to get it right.icon7.gif

A-Z CAG links to all documents you'll need for

your claim

(Thanks to Michael Brown for all his efforts)

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

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