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    • Thank you for taking your time and helping me on this. Would you recommend I also send a letter tomorrow to both BMW and Motonovo?
    • she and  johnson need to be kicked off the taxpayers credit card - for starters I'm certain there is cause - taking up 'jobs' when they shouldn't, bringing the nation into disrepute with their antics .. I'm sure it would be a very popular act from a new labour guv
    • Please have a look at this draft letter. It is modelled on yours but I have cut out a load of the unnecessary information. Also, the responsibility lies with the finance company because the vehicle was brought on hire purchase. You send it to them and a copy to big motoring world.   Let us know if there's anything that you disagree with, which is wrong, which you think should be added
    • According to Alastair Campbell on Twitter, anti-Le Pen parties are pointing to RN's fiscal policies and saying they'll cause a 'Truss-style market meltdown'. Liz Truss charged taxpayers for Amazon Prime subscription - Mirror Online WWW.MIRROR.CO.UK The subscription costing £95 gives the ex-PM free shipping from the retail giant, as well as the ability to stream films and TV shows such as My Fault...  
    • Thank-you @BankFodder, your statement is a correct understanding of my position and I agree, it is actually really what I was looking for in starting this thread, as I too believed that the maximum I could claim for is that which I sold it for, even though this was substantially below market value at the time. And so, this sold value is what I shall be claiming for + the other expenses. @dx100uk I get your point, but this is just not what I want to expose myself to. Unfortunately I was one of the unlucky ones to have my details stolen in the Peoples Energy hack, and in 2020 I discovered that those details had been used to take out car insurance, and that the insured was then involved in a collision and my details were dragged through the mud. Despite Aviva cancelling the claim and treating as though it never were, even though I have the letters from them to say that they have removed this claim from the insurance database, I still get refused insurance and credit products to this day until I send across the letter from Aviva which explains that I was a victim of fraud. So you'll forgive me for not jumping up and uploading my data to a server utility for which I have no control over its retention policy, or where the server is located globally, its legal jurisdiction, or its security protocols.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Good Morning. This is the First time that I have used this site.

I currently have damage to my furniture in my bedroom caused by damp.

 

Myself and other half moved into the property on 23rd october and informed the landlord straight away about the problem with the damp. He has now given us a de-hummidifier to put in the bedroom but the damp has damaged our bed, mattress and bedside tables.

 

The de-hummidifier is still collecting the water at the same rate at when we first put in in the room 5 weeks ago.

 

We have taken pictures of all the damp and damage and sent the landlord a detailed letter inclusing the costs at replacing the goods.

 

He is not intrested ion paying for the furniture and claims that he has never recieved the letter and said that the damage may have been done to the bed before we moved in ( which it was not )

 

Please tell me what I can do.

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As ladybird says, you need to go to your local council - you need to see the Housing Officer who will make an appointment to come around and assess the damp problem. It may be that it is also causing you and your partner unseen-as-yet health problems, especially if it is bad in the bedroom area as it seems to be. You've been in there just over three months - have you or your partner had any bad chest infections or coughs, or asthma attacks, in that time? Mould spores in the air can make a respiratory illness ten times worse. The Housing Officer can declare a property uninhabitable depending on the level of the problem, and can force the landlord to carry out work to remedy the problem.

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Click the scales if I've been useful! :)

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  • 2 weeks later...

We both have quite bad asthma at the best of times and this isn't really helping matters.

 

We can prove that the damage is caused by the damp as we bought the furniture in the same weekend as we moved into the flat.

 

Haven't been able to contact the housing officer by phone, so will be going to the local housing office next week.

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Be aware that using a dehumidifier may NOT help the situation. If the damp is penetrating then a dehumidifier may just pull more moisture in! Only use one when the cause of the damp has been rectified to dry out the internal walls and furniture etc...Machines such as those made by Ebac are designed to reduce moisture in the air created by people breathing/cooking/sweating etc... NOT as a solution to penetrating damp.

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  • 2 weeks later...

OK, this situation has now escalated (star is my sis)

 

The landlord has reacted to further complaints of the damp and also a faulty bathroom today by suggesting that he is going to give her notice to quit.

 

Obviously this is unreasonable behaviour, but what should she do?

 

 

She has cancelled the SO for the rent (due tomorrow) which I have advised her I feel is unwise, and just weakens her position.

 

She has decided that the best option is to move out, as the landlord/tenant relationship has broken down too far, which i agree with. I have suggested that she sends one last letter to LL, stating that she wishes to terminate the tenancy, be reimbursed for the damaged furniture, and have the deposit returned with no deductions.

 

Failing a reasonable response, issue proceedings in the small claims court in 7 days time. She was already sent 2 letters, about a month ago, and a week ago.

 

Advice please

PLEASE READ THE FAQ's

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Unless the property has been condemned by EHO, your sis has no basis(IMO) to move out or terminate the tenancy. How long was the fixed term for? Equally, the landlord could not serve a notice to quit to evict any sooner than 2 months time. Bad move to cancel the standing order.

 

At the least, not a chance she is going to get the full cost of the damaged furniture in court, and the deposit, without some deductions for terminating the agreement. Knowing the fixed term will make it easier for me to give specific advice.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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My opinion? She can leave without notice on 12th April. Wait til then, pay this months rent, withhold next months rent(allow the deposit to clear it). Then move out. She wont win a termination of tenancy court case - the court will award the landlord the rent(probably - there are no certainties in court!). Doing it this way ensures that she will not be out of pocket. Then, she can proceed to sue for the damaged property.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Well thats fine, she can withhold the rent - in my opinion this justifies it. But, surely it should be next months rent payment she withholds?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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