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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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yay101 Vs HSBC - ****WON****


yay101
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hi, jan, glad you got your thread started. we've been watching for a while now and can figure no rhyme or reason as to who gets offers earlier in the process and who doesn't. seems quite random. but i will say there is a pattern and currently - due to the heavy load of claims - the offers from dg used to come much sooner - they mostly come now just before the aq is due to be filed - sometimes after. so, our goal at this point is to get an offer before the aq is due (even though you aren't paying) as this just lets them string it out more. so, did you send you breakdown to dg as i suggested in the other thread? ok,then on monday - ring to see if it has been received. i love this one - check out this approach:

Me V Hsbc - he was at your stage and just started sending a fax of his breakdown everyday! and got an earlier offer and he thinks it was just to get him to stop. that makes me laugh. whatever works. i'd say ring them, see what they say, then ring back a day or two later asking if you will be hearing from them soon, then ring back a day or two later and ask if there is anything you can do to help them facilitate an offer. just stuff like that - making sure you keep your on the top of the pile. it won't be long now - i think you'll see an offer fairly soon. here are some threads to h elp with the aq in case it should need to be filed;

Allocation questionnaire

Frequently Asked Questions

Allocation Questionnaire - N149 on-line PDF Version

http://www.hmcourts-service.gov.uk/c.../n149_1105.pdf

Allocation Questionnaires - A guide to completion

Allocation Questionnaires - A guide to completion

Allocation Questionnaire - Draft directions order

New strategy for Allocation Questionaires

 

 

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just put this together - any help?

 

here are some dg phone numbers:

0121 455 2111 (Debbie)

0121 455 2701 (Rachael)

0121 455 2196 (Kate)

Fax 0121 455 2150

and two more phone nos. i'm not sure of:

0121 455 2206

0121 455 2660

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you are right - there is no point in them not settling it now - but several threads have carried this 2-3 week business -

i think once they say (if they are to be believed) they have sent it to the client - they seem to get back rather quicker than that - fingers crossed you'll see an offer within a week. but............don't let that aq deadline go - you could loose simply by not returning it - so get it ready to go - just in case - and get it in on time if you haven't received a full offer by the time it is due. there's lots of info on filling it out - read aceades stuff about the aq - it's not hard - just has to be done. haven't heard any offers today yet - may be some - but i know of 3 from friday and 2 on sat and that's just the ones i'm watching.

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"Do you feel you are on this site an awful lot!? "

well, yes, i guess i am - lol, i think you mean on your thread - no, you're no different than anybody else - you just want your money back -

you'll get there - you aren't obsessing - just concerned. keep the faith - you'll get there.

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you'll still have the time it takes a judge to look at it, decide and the courts to get back to you plus 14 days to get it all together and back to them - so just follow the instructions and i think you'll get your offer before it moves passed this next point with any luck.

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i'm really pleased for you - it's your offer and your acceptance - so cross off what you like and get a cheque - you are in control.

it's curious it is 30 off the total - i'm thinking that sounds like one of the old charges - maybe one over 6 years, or you picked one up twice. if you ever figure it out - get back and let us know - i like to know these things. i'm really happy for you and glad you got there.

When You Get Your Refund

and also, you can pm blueskies to get your thread moved to the successes. it really helps the newbies to read threads like yours - gives them hope - your other thread too - ask blueskies to merge and move - the other one has lots more.

again, a pleasure to be of help, pat yourself on the back - for a job well done and spend wisely!

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looks like a good thurs/fri and hopefully sat offer days - funny how the bulk of the offers arrive on those three days.

big congratualtions and well done, are you going to ask them why the 30 short? a few seem to be short a little - makes me think it's some kind of - sour g rapes - like you didn't get 100% from them. if you are happy with it - then, grab it and go, who cares?????? job well done, spend wisely!

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