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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Progenic V's RBS Advanta


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I feel it perfectly ligitimate to charge for my time and postage ect, as im chasing a debt due to their own unlawfulness and therefore casue of action is down to them. In the unlikely event they offer to pay before court i may concede on the costs issue, but will certainly pursue it in court.

what are your thoughts on that ?

 

100% behind you on this.

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  • 4 weeks later...

heres a copy of the LBA thats going in the post first thing in the morning :D i have tried to make it fairly quick and to the point (though you know what im like when i get going with the letter writing)

im sure cobbetts will be down the line waiting in the wings when i file the N1 (which im going to love...out of all the solicitors i WANT Cobbetts badly :lol: )

anyways here it is

 

Johnny

 

FINAL LETTER BEFORE COURT ACTION.

Dear Sir/Madame

I make reference to the letter sent to you dated 11.3.2007 in which I “put my case” to you regarding unlawful account charges and fees. In said letter I gave you fourteen days in which to respond to my request, though unfortunately you have totally ignored this request. In the circumstances even though I feel I have given you ample notice of my intentions, I make a last offer of reasonableness.

I will not put the case to you again as I have already done this in great detail, and feel it would only be counter productive at this stage to do so again. However I do enclose a copy of my previous letter for the avoidance of any doubt.

I do however urge you to read and reconsider my letter of 11.3.2007 and at least show the common courtesy to acknowledge such a request.

As you will see and remember from my previous letter I advance that your regime of fee charging on my account is unlawful, unreasonable, and against several statutes. I feel I have stated my reasons very clearly and in great detail, and I stand by my thoughts on the subject. Further I aver that my case is very large in detail due to my extensive research on the subject, I feel I have a very strong case for my averments. Further to that I have researched this subject in so much detail I have noticed that not one single bank has actually defended a bank fee case in court, instead wishing to settle out of court.

I am very open to a settlement out of court, as I am very reasonable and do not wish to waste the courts time. Clearly any averments from yourself that you will defend these claims in court are obviously flawed by the fact you have not done so up to today’s date.

Further to the above I now ask that you respond by return of post with a formal acknowledgment, stating your intentions and notions on this matter.

If after fourteen (14) days from receipt of this letter you still have failed to respond, or respond negatively then I shall commence a county court claim against you pursuant to said fees.

If you force me to begin a civil court action against you, I will be claiming for damages and the court fees due to your unreasonable behaviour.

Therefore I ask you to avail yourself to this offer and show to me that you can be reasonable and more importantly show me your “fees” do actually reflect your actual costs incurred (liquidated damages). I feel this is a very simple request that any average business, could and indeed would do in a matter of days.

In light of the recent BBC television programme “Whistleblower” it now seems even more certain that the vast majority of financial institutions are concealing the true costs of these penalty charges. A worker in Yorkshire bank made it abundantly clear that it is very easy to assess the true costs involved in these charges, and indeed Yorkshire bank has its own department for assessing and auditing every process involved in bank transactions. I find it very unlikely that Yorkshire bank is unique in this respect, as the true costs have already been mentions by many of the banks already.

Further to the above another BBC television programme “the money programme” the same averments were made by several financial experts, who collectively used their knowledge and experience to assess these costs. These experts came to the conclusion (as in “whistleblower”) that an unpaid item, unauthorized overdraft ect could not possibly cost any more than £2, and that’s a worst case scenario situation. Put into real terms then, the approximate interest accrued on such activities is in the region of 1600 – 2000% mark up, clearly this is a blatant penal penalty. I feel it is time to make a test case not just for myself but for every consumer in England in a similar position as myself. I have every confidence in my own averments and every confidence in the civil court system, I feel it is time a judge had chance to make a judgement on this matter. I have noted that still, up to today’s date not one single bank, or credit card company, has actually stood up in court and advanced these costs, perhaps we can change this injustice.

I will certainly make the assumption that you are concealing your “costs” and you are acting unlawfully if you do not advance your actual “costs incurred” with a breakdown of figures. I feel there would be no reasonable reason not to show these costs, and only a guilty, unlawful business would contemplate hiding them.

I calculate that, as at today’s date, you have taken a total of £553.33p in excessive penalty fees interest on these charges. In addition, I also claim Contractual Interest (compounded) under the principle of mutuality, equity and reciprocity in our contract, as contract terms are binding on both parties. The unauthorised rate of borrowing is 1.385% monthly, therefore this rate is added to the above amounts (from date of penalty fee) and the breakdown is shown in the enclosed schedule, and the interest accruing at £0.11p per day.

For the avoidance of all doubt.

 

I am also seeking to cover my actual costs incurred in terms of time, postage fees, SAR fee and stationary fee’s ect, as clearly this is only fair.

TOTAL Penalty fee + interest = £ 553.33p (rising at £0.11p per day)

Costs:

Time taken in internet and book research, letter writing, spreadsheet and legal preparation ECT @ £9.25 per hour x 36 hours to date = £ 333

Postage costs to date £ 10

Stationary costs to date £ 20

SAR Fee £ 10

TOTAL AMOUNT REQUESTED IN SETTLEMENT: £ 926.33p TO TODAYS DATE ACCRUING INTEREST @ £0.11p PER DAY

I will only accept payment by means of a cheque made payable to me progenic7, any other form of payment will be disregarded and the claim will continue pursuant to the fees incurred. My legal case is already prepared in anticipation that you will only ignore this letter once again, however I make this final plea in the hope that I may be wrong.

I expect a response and indeed payment no later than the close of business on 13.4.07. If I do not receive a response by that date on 14.4.07 a N1 county court claim form will be presented to Worksop County Court, where I will vehemently be defending my claim of unlawfulness against yourselves.

Yours Faithfully

 

progenic7

Dont Rush - Take Your Time - Dont always take me seriously

:p

 

If you feel i have helped you then click

Here, if you feel i have not helped you then click Here, if you want to complain about this go Here, if you would like bank secrets then go Here.

 

MBNA - Case Charges+PPI+CI+LA+Damages+costs

RBS Credit Card - Case Charges+CI+LA+Costs

Barclays - Case Charges+CI+LA+Damages+costs

Halifax - Case Charges+CI+Damages+costs

Online Finance - Case Charge+CI+Damages+costs

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  • 3 weeks later...

received an offer today from rbs, the offer was in full and final settlement ofcourse and it was £54.03p, they claim they have worked that out from the difference between what they charged me and what the OFT has declared is lawful to charge (i think they need a talking to on the subject of what the OFT do and do not think), which they declare is all of £54

 

lol.....yeah right

 

 

duly replied and informed them that litigation is clearly now the only way forward and their offer was laughable and wholly declined.

 

BTW they specified the payment would be made directly into my account, which is against what i asked, i also asked for the account to be closed 4 weeks ago.

 

and these people have control of our money......:shock:

Dont Rush - Take Your Time - Dont always take me seriously

:p

 

If you feel i have helped you then click

Here, if you feel i have not helped you then click Here, if you want to complain about this go Here, if you would like bank secrets then go Here.

 

MBNA - Case Charges+PPI+CI+LA+Damages+costs

RBS Credit Card - Case Charges+CI+LA+Costs

Barclays - Case Charges+CI+LA+Damages+costs

Halifax - Case Charges+CI+Damages+costs

Online Finance - Case Charge+CI+Damages+costs

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