In a CRISIS as 2 letters received back from Abbey

[thepowderroom]

Hello everyone - just love looking at this site and hoping i will one day be able to donate - in the meantime need some feedback or help - sent all the charges etc and letter received by them 20th Dec 06 then received letter back 5th Jan to say complaints dept will be in touch around 4 wks time - then on 9th received 2 letters one saying will give you £195 and other saying sorry no refund allowed as we gave you a refund once before . I was claiming for 2 accounts all under the same claim. Am about to file claim at small claims - but in the meantime do i still send the 7 day letter rejecting the offer of £195, ignore the letter that said no refund as we've given you some money back before then wait 7 days then file for claim - my claim is with 8% over £4K. One final important factor to take into account is that many years ago when they were taking tons of money out on charges i met with them and they gave me about £200 off those particular charges - i have not idea if i signed anything which is the charges they referred to in the second letter on 9th Jan.

[gizmo111]

Assuming that you have gone by your statements and are not trying to claim that £200 back again then carry on with the amount you are claiming.

They obviously have a backlog, hence the 2 contradictory letters. Unless you want to accept £195, continue with your LBA as per the step by step instructions.

 

Good Luck

[Lula]

Hi and welcome. firstly, write accepting the £195 as partial settlement of your claim, and proceed after the time limit that you set them is up, when you make the claim, be very clear about what charges relate to what account, I would suggest a spreadsheet per account, and try and sort what letters pertain to what account and just carry on as normal and best of luck

[thepowderroom]

Thanks for the help guys will follow as per your email

 

cheers

[thepowderroom]

thanks so much for your response and i will proceed as per your email

 

cheers