Herstory vs First Direct

[Herstory]

Hi Everyone

Im new here today, received 6yrs First Direct statements this week. Not sure what charges im allowed to claim back and how to set out my claim. Hope I make a better start to it than on here. Not sure how these threads and chat work

Best wishes

H

[Michael Browne]

Welcome.

 

Not sure how these threads and chat work

Don't worry everyone blunders about to begin with. You'll soon get the hang of it

 

Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later.

 

Then look at other threads in your bank’s forum, so as you know what you can expect to happen

 

You need to spend 2 or 3 days gradually getting your head round everything. If you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily. Here’s one to start with, which you should find useful later:

http://www.consumeractiongroup.co.uk/forum/welcome-our-forum/53241-cant-find-what-youre.html

 

There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time

 

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

 

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help

 

All the info to get you started is here:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Finally the Moderators and Site Helpers are having to spend far too much time dealing with unnecessary and avoidable errors in claims caused by impatience, ignorance or just plain laziness. If you don’t know what to do next, ask. If you don’t understand something, ask. It might be a dumb question, but it’s a lot easier to sort out than a dumb mistake.

 

Good luck

[Boobaby]

Hi, good morning and welcome. You need to do lots of reading before you do anything else and your first port of call has to be the FAQ's. This section will point you in the right direction and the forum where you should post your initial thread for support/advice and guidance (first direct) is the place you want to start reading the already listed threads as they will be more specific to your particular bank. This is a wonderful site that has helped thousands of people, me being one of them! But it is very much a self motivated site also. You have to put in the ground work and collate the information you need but there are templates also that will assist when writing to the organisations involved etc. I have listed a few of the essential places to visit below.

Good luck and go get 'em!

Boo

 

Sorry Mike!

[Herstory]

Thank you!