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    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Costs


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Hi everyone

 

Good start to the New Year with MBNA settling my claim in full at the MCOL stage a few days before the deadline.

 

Doing some background reading of Patricia Pearls book and I note with interest -no pun intended- the statement at the begining of chapter 6 with regards to costs:

 

"Further sums may be allowed if the District Judge comes to the conclusion that a party has behaved unreasonably"

 

This is interesting because on page 115 one of the examples given of unreasonable behavior is:

 

" pulling out of a case at the last minute where there has been no change in the circumstances."

 

This would seem to describe the baviour of many of the banks so maybe we should all be asking for costs as a matter of routine?

 

A litigant in person can claim £9.25 per hour for preparatory work in making their claim but costs must be proportionate, still every little helps!

 

Has anyone claimed costs apart from court and allocation fees?

 

Bicester1

Bicester1

 

MBNA WON £623

:)

GM Card Won £580

:)

Nat West CC Won £525.08

:)

Nat West Bank Won £2346.60:)

Lloyds PPI LBA

Barclaycard defence received. Trial date 30th July. Barclays missed deadline for servicing and filing of their bundle! Going to try for strikeout or summary disposal

HBOS about to issue N1

LLoys Bank LBA

 

I am not a lawyer. Get trained professional advice if unsure of your legal position. If my advice is helpful please tip my scales!

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" pulling out of a case at the last minute where there has been no change in the circumstances."

 

 

I'm not sure that 'pulling out' of a case is the same as settling a claim. I rather think that this would apply to you as the claimant if you suddenly decided to drop your claim and the bank could then apply for their costs.

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The other thing to consider is that the judge cannot possibly award costs if the case is not before him/her. If anyone is considering this option, perhaps because the bank dances around, you have to be sure that the bank will actually attend the hearing, sometime, before requesting a costs award of this nature...

 

The banks are good at engaging in semantics, and they would likely respond that this is trite law, and therefore unacceptable...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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You need to attend court to obtain an unreasonable costs order - such an order is at the discretion of the presiding District Judge

 

In practice, settling the claim in full beforehand will not consitute unreasonable behaviour on the part of the bank unless its literally a day or so before the Hearing.

 

If they Defend the matter but fail to attend Court on the day of the hearing, this would be more likely to generate an unreasonable costs order.

 

Re: Chris' query - the maximum expenses you can recover in a Small Claims action (ie. a claim under £5k) are £50.00 (a bit unfair if you lose out on a days earnings / holiday/ etc)

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You need to attend court to obtain an unreasonable costs order - such an order is at the discretion of the presiding District Judge

 

In practice, settling the claim in full beforehand will not consitute unreasonable behaviour on the part of the bank unless its literally a day or so before the Hearing.

 

If they Defend the matter but fail to attend Court on the day of the hearing, this would be more likely to generate an unreasonable costs order.

 

Re: Chris' query - the maximum expenses you can recover in a Small Claims action (ie. a claim under £5k) are £50.00 (a bit unfair if you lose out on a days earnings / holiday/ etc)

 

I was under the impression that cpr 27.14 g allowed the court to award whatever costs it thought fit?

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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I decided that I would ask the court for costs, on the grounds of Barclays unreasonable behaviour. I had incurred £60 of expenses (ink, paper etc. for the document bundle, plus train fares & postage) and the rest was calculated at £9.25ph. They paid me £300 (ex gratia of course). for anyone who's interested in taking a look at the relevant part of my thread - its here http://www.consumeractiongroup.co.uk/forum/barclays-bcard-woolwich-successes/30300-bong-barclaycard-10.html#post490515

 

I think that although they said I wouldn't get an award if it went to the hearing - they wouldn't have paid it if they thought I really didn't have a chance. I'd say ask for it.

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If you would like to see a claim for costs that was successful you need to check Whizzy's claim against Abbey.

 

I attended the hearing, and although he did not get the full amount of his costs awarded, the judge was determined that Abbey should pay something, and that they should understand that their stance was unreasonable...

 

The main issues when applying for costs are that a) they are for a reasonable amount and b) that you have all receipts needed to justify your claim. A costs award is not about "making money" but simply recovering your justifiable expenses in attending court and preparing for the hearing...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Just in response to Glenn UK's points

 

When pursuing a Small Claims matter, you are usually entitled to recover court fees and fixed costs.

 

You can also claim back witnesses expenses to a maximum of £50.00

 

If the court awards an unreasonable costs order, them further expenses can be taken into account when assessing the appropriate award

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I can see you all having a nose....lol

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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