Request for repayment

[speedy9764]

Thanks to all for your help, I have prepared my letter for repayment of charges in accordance with the template, For the record, it is £1292.00 since February this year when I opened this account.

Being subject to an IVA and working abroad my financial situation is not easy to manage and currently I have £3.92 credit in my account so this would make my life a lot easier.

One question before I post, in an earlier thread i said that the customer relations unit had responded to my preliminary enquiry and said I should send the details back to them of my claim. Do I A) return the letter in the postage paid envelope to a PO Box in Edinburgh or B) send my letter back registered post to the person and address who is dealing with the matter. The letter, with my schedule of charges and a copy of their letter asking for these details awaits beside the envelopes. Any advice greatfully appreciated.

[isidore]

If they've asked you to respond to them, then respond to them!! No point in having your letter banded round the internal post.