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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
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Bobbair vs A+L


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Ok, I closed my A+L account in 2004 but looking through the statements I have kept (only 2003 and 2004) and there is over a grand worth of charges for those two years. Am sending SAR recorded delivery today to ALLIANCE & LEICESTER PLC, CARLTON PARK, NARBOROUGH, LEICESTER

LE19 0AL and we'll see how much more is there! Not sure at the moment whether to claim 6 years prior to now, 6 years prior to account closure or just for the whole lot since I opened the account in 1995. From reading the forums it seems the first option is the safest, although others are in the process of claiming for > 6 years and I'll follow their progress with interest.

Have to say, am delighted I came accross this site, an excellent resource. Will be happy to donate in the event I am successful. Will also pursue MBNA and Natwest (current and credit card accounts).

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Think I will shy away from claiming for > 6 years at the moments as it seems to be to be wandering into unchartered territory and may well jeopardise the claim. Best bet seems to be claim up to six years plus contractual interest - at the time i had a 'premier account' and it seems the going rate for overdrafts was around 6.9%. So I will put this in initially then if it goes to court I'll up it to the 8%.

Checked on the Royal Mail website and my SAR was received ok on the 5th Jan. Not a lot to do now except sit and wait!

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Think I will shy away from claiming for > 6 years at the moments as it seems to be to be wandering into unchartered territory and may well jeopardise the claim. Best bet seems to be claim up to six years plus contractual interest - at the time i had a 'premier account' and it seems the going rate for overdrafts was around 6.9%. So I will put this in initially then if it goes to court I'll up it to the 8%.

 

Checked on the Royal Mail website and my S.A.R - (Subject Access Request) was received ok on the 5th Jan. Not a lot to do now except sit and wait!

 

and read as many threads as you can :)

Rbs £114 + contractual at 29.84% I won total=£125 no laughing it's a win

Don't moan about it DO SOMETHING ABOUT IT :D

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  • 3 weeks later...

Well, yesterday they returned my cheque and sent copy statements going back to 2001. So no chance of a claim back to 1996!!!

 

Added it all up and there's about 900 quid in charges and I've added contractual interest at 8% for good measure. Sent the prelim today.

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Can someone please explain the whole contractural interest thing to me. Have gone through nearly every thread and forum and sti9ll struggling to find explanation of how to work this out. Also the spredsheet - Excel to help me set out my claim.

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Normally you would only add 8% interest at the court stage. However, there is an argument that the 'mutuality and reciprocity' implied in your contract with the bank means that if they charge you, say, 24.9% for unauthorised borrowing then their unlawful charges (which you could say are unauthorised borrowing) can also be subject to the same charge! I used this sheet:

 

http://www.bobbair.plus.com/Contractual.xls

 

which was compliled from various other sheets posted on here. However, before you go ahead I would read some more threads on here (there are lots on the subject of contractual interest) and understand what you are doing first.

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Got a very rapid response to my prelim, a letter today from Colin Hughes with the standard stuff about charges being applied in accordance with policy and saying that "I am unable to arrange a refund to your account on this occasion".

 

What i do now? As far as I can see the options are:

 

- Wait for the remainder of the 14 days of the prelim to expire and issue an LBA.

- Issue an LBA now as I have had a response to my prelim.

- Go straight to MCOL as they have clearly stated that they will not arrange a refund.

 

Any suggestions?

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I wouldnt go straight to mcol personally - I would def send the LBA warning them of court action even though it is just a formality. I also stuck to the timescales but I know others havent and it doesnt seem to have jeopardised their claim - I was just worried that despite having a response if I didnt wait out the 14 days I would be going back on what I had said in the prelim and technically they could say they were not given the 14 days they were told they would get. Im sure it wouldnt make a difference but I was just scared of any technicality ruining my claim!

 

When it came to MCOL I did shave a few days off the 14 days in the LBA because I got so impatient!

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Hmmm see what you mean, I guess going straight to MCOL now is a bit unreasonable on my part!! As for the LBA, reading the prelim again it says "you have 14 days to respond"... then "if you do not respond positively... I shall send you a Letter Before Action" so I guess I should send the LBA now as I have received a response.

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Sent my LBA today Bobbair after receiving a "blah blah sorry " letter

www.bellyup4blues.com Just Go There !!!

 

Woolwich Prelim Sent 5.12.2006 !!!

S.A.R - (Subject Access Request) sent 22.12.2006 (yeah I know)

16.1.2007 £1000 offer rejected

LBA sent 31.1.2007

N1 presented to Court 15.2.2007

Won / Settled 2 days before court date

£5200 plus int charges returned.

 

All and Leics S.A.R - (Subject Access Request) sent 22.12.2006

2nd S.A.R - (Subject Access Request) sent 15.1.2007

Statements received

Prelim sent 31.1.2007

LBA Sent 15.2.2007

Won £1500 on receiving court date..

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  • 1 month later...

No reply to my LBA. After a lot of reading and much messing about, I have boshed together the following N1, mainly using one I pinched from the forums here! Can someone have a gander and point out any howlers?

 

 

1. The Claimant had a bank account, number xxxxxxxxx (“the Account”), maintained at the Defendant’s Bootle Branch.

 

2. The Account was governed by the Defendant’s Personal Banking Terms and Conditions (“the contract”)

 

3. During the period in which the Account has been operating the Defendant has debited numerous charges to the Account in respect of purported breaches of contract on the part of the Claimant and also charged overdraft interest on the charges once applied.

 

4. The Claimant understands that the Defendant contends that the charges were debited in accordance with the terms of the contract between itself and the Claimant.

 

5. A schedule of the charges is attached to these particulars of claim (Appendix 1).

 

6. Under the law of penalties, the charges are an unlawful ‘extravagant’ penalty. Referring to the case of 1896, Wilson v Love, a charge is a penalty if it does not reflect an item’s true cost.

 

7. The Claimant will further rely on the Office of Fair Trading’s (“the OFT”) statement of 5th April 2006 concerning default charges in credit card contracts, as the OFT’s recommendations regarding standard default terms in credit card contracts have wider implications, as regards bank current Account agreements.

 

8. The Claimant thus contends that:

a) The charges debited to the Account:

i) are punitive in nature;

ii) are not a genuine pre-estimate of cost incurred by the Defendant;

iii) exceed any alleged actual loss to the Defendant in respect of any breaches of contract

on the part of the Claimant;

iv) are not intended to represent or relate to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit.

 

b) Further to 8.a), the charges debited to the Account are penalties rather than liquidated damages. A charge is held to be a penalty if the sum stipulated for is extravagant and unconscionable in amount in comparison to the greatest loss that could conceivably be proved to have followed from the breach. A penalty clause is void in its entirety and unenforceable.

 

c) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the Unfair Contract Terms in Consumer Contracts Regulations (1999), the Unfair Contract Terms Act 1977 and the common law.

 

d) In the alternative to 8.a), b) and c), if the Court finds that the charges are not a penalty, then the Claimant contends that they are unreasonable within the meaning of s.15 Supply of Goods and Services Act 1982

 

9. Contractual Interest

a) The Claimant claims compound interest on the amounts claimed under the principle of mutuality and reciprocity in the contract between the Claimant and the Defendant, using the rate and method specified in the said contract, and as is applied by the Defendant to monies it is owed.

 

b) The Claimant’s grounds for seeking restitution of the compounded contractual rate of interest is that the Defendant would be unjustly enriched if the Claimant's entitlement was limited to the statutory rate of interest in that the Defendant has had use of the sums and would have used these sums to re-lend at commercial compounded rates.

 

c) The Claimant contends that the taking of unlawful penalties from the Claimant’s Account is unauthorised borrowing by the Defendant. Therefore, under the principle of mutuality and reciprocity in the contract between the Claimant and the Defendant, in the first instance the Claimant has calculated compound interest at the Defendant’s unauthorised borrowing rate, being 17.08%.

 

d) In the alternative to 9.c), if the Court decides that the Claimant is not entitled to the contractual rate of interest under the principle of mutuality and reciprocity in the contract between the Claimant and the Defendant, then the Claimant has calculated interest under section 69 County Courts Act (1984) at the rate of 8% a year

 

e) Details of interest calculated & rates used are attached to these Particulars of Claim (Appendix 1).

10. Accordingly, the Claimant claims:

a) The return of the amounts debited between 28/09/2002 and 27/07/2004 in respect of charges in the sum of £954.

 

b) All applicable Court fees

 

c) Contractual interest at an annual 17.08 % compounded daily from the date of each transaction to 14th March 2007 of £734.31, and also interest at the same rate up to the date of judgment or earlier payment.

 

d) In the alternative to 10.c), interest under section 69 County Courts Act (1984) at the rate of 8% a year of £254.63, from the date of each transaction to 14th March 2007, and also interest at the same rate up to the date of judgment or earlier payment.

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Update: Filed my N1 with the local county court last week, was deemed served on teh 17th March.

 

Got a letter today from A+L saying that they intend to defend the claim? I take it this is normal practise? Think I am gonna sweat a bit until they send the cheque!!!

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