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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**


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Hi,

 

Does anyone have an email address to send a complaints letter through please ?  I am going mad with this company.

l bought a TV in Dec 2021 and it is now faulty and unwatchable.  I have been going back and forth for weeks between Customer Service and Financial Services both telling me to contact the other and getting no help.

I contacted the manufacturer of the TV and they have supplied me with an uplift number which I have given to Studio on numerous times but still getting nowhere.

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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles

I wasn’t sure what an uplift number was, I had to google it ! Here is the email :

We have reviewed your case and can confirm we are happy to provide you with an uplift number below, which you can take to your retailer who will support you further.

Please contact your retailer with the below authorization code and they will be able to provide you with a replacement or refund based on their returns policy. 

The uplift number for your appliance is:

Please note, your retailer will need to collect the appliance so please do not dispose of this yourself.

Please be advised, all our obligation is done once we have issued the uplift number.
Thank you for your understanding.

 

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Hi, thank you for that.

As Studio customer service or financial services will not help, I’m hoping someone can give me a complaints email as I’m literally getting passed for pillar to post with this.

I’ve tried LiveChat a dozen times, called numerous times and I am getting nowhere.

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I was thinking about emailing ceo direct but cannot find an email anywhere 🤔

Do you know where I would find the CEO email ? I’ve googled and found that it is David Twigg but cannot find any email address for him

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I emailed the new ceo in the same format as the previous one and lo and behold

- I get an email straight back with offer to collect the faulty TV and refund  !  

Albeit, the refund may take 28 days but we’ll see.

Thanks all

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Hi all,

Here is the email I sent.  Nothing dramatic but it just shows you the power of the tops dogs !

‘vice Vera’s’ 🤣

Good Evening,
 
I have been communicating with both your customer service team and financial services team by email and LiveChat for weeks now and getting absolutely nowhere.
 
I contact one team and they refer me back to the other and vice Vera's without anyone helping.
 
I bought a TV in Dec 2021 and last month the TV started to display lines and has since become unwatchable.  I have even obtained an uplift number from the Manufacturer, Hisense who have confirmed they will refund Studio once a refund has been processed to me and still I cannot get this resolved.
 
Can you please get this sorted !
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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**
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