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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What Is This Charge


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Hi hydrauk

Sorry i think i misled you, the claim that i have just started is against rbos only. Not started the others yet. But wondering what is normally done ie. this thread was originally just to see if a claim was possible, now ive gone ahead and begun the claim do i start a fresh thread (dagrat v rbos).

What is the normal route or am i thinking too much?

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Just carry on here with the RBoS stuff, then new peeps can see how your case relates to theirs, how the whole song and dance proceeds and that sort of thing. It keeps the forums tidy too.

 

I was thinking about a second (and possibly 3rd) thread should you pursue the Halifax/BOS card thing.

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Whoops,

Wouldnt you know it, ive spent weeks checking and double checking and ive finally sent off prelim letter plus spreadsheet.

But last night i just happened to be looking at my ild statements and ive found (after a lot of arguing over last months charges) that the bank have refunded £50. But ive not deducted that off my spreadsheet and have now sent spreadsheet to bank.

 

Shall i just not bother or will this put my claim at risk?

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I've seen this come up in someone elses thread but don't worry because they won't be closely examining your sheets at this point.

 

It will become apparent that you will have to update your schedule as the claim progresses because the interest calculation will need to be re-done and they will inevitably add further charges (unless your now a Saint) and you can send them an updated schedule at each stage (stating the reason for the update somewhere in the letter.)

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