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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Evri/Packlink lost parcel - court claim against evri raised ***Settled***


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I suggest that you post up his eBay name and his name here and then send them a link to the thread.

Meanwhile, we have received a donation from you and we are very grateful..

 

I will send you an email later

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Yes, that is a better idea. Put up those documents and make it clear that you are out of pocket by the claim fee.

 

Send him a message simply telling him that the story is up on the forum.  

Send him the link

 

 

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The thing is he has not shown to be worried admitting he has my phone in messages that EBay has read (all our correspondence has been through EBay), nor from a threat of being reported to the police and possible protection. Why would he be worried that his name and the story is on a Forum?

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What would be enormously helpful would be if you would visit the EVRi Facebook groups. There are at least three of them with thousands of people who don't really know what to do and they need to be pointed to this forum.

 

If you think you have the time to do this then I would start off by contacting the administrators of each group and telling them that you are posting on behalf of the consumer action group and do they mind.

They know us quite well and so as long as they are asking permission in advance, I'm sure they will be very pleased to allow posts which point some of their people to the relevant sub forums here.

You could also give advice to people on those Facebook groups about what to do if they're goods are lost or stolen .

There is a lot of disinformation on those Facebook groups and people need to be put right

 

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  • AndyOrch changed the title to Evri/Packlink lost parcel - court claim against evri raised ***Settled***
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