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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CPM ANPR PCN Claimform - -THE ATLIP CENTRE EALING ROAD ALPERTON WEMBLEY LONDON HAO 4LW


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  • 2 weeks later...

Thanks for posting your PCN. It does not comply with PoFA 2012 for two reasons.

 

1] they are supposed to enter your parking period but instead they have entered your time of arrival and exit which is not the same as you have to find a parking space;read the T&Cs before parking ' After you return to your car and make your way to the exit you may be held up by pedestrians crossing in front of you and there may be a queue to get out the car park which all takes time.

 

2] they missed out several crucial words which are a must in Schedule 4 s9 [2][f]. " (if all the applicable conditions under this Schedule are met)"

 

Therefore you as the keeper cannot be pursued for the alleged debt. Only the driver can be liable. As they do not know who was driving  they will have difficulties in taking anyone to Court.

 

 

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  • 1 month later...

I have had a look at the contract you posted which pose a number of questions for CPM.

 

1] the address of 197 atlip road and the post code do not match should be HAO  4G SOMETHING NOT 4LW . So the contract has been wrongly drawn up and so does not represent the actual area which CPM say they control.

 

2] the contract does not give them permission to pursue through the courts

 

3] the contract does not comply with the BPA Code of Practice  13.1 or 13,3 since the signage in Atlip Road states there is no Grace period. [the Contract point 2  states "Signs will comp[ly with BPA guidelines at all times"].

 

4[ breaches contract point 4 since they do not have planning permission for their ANPR signs

 

5] Contract point 8 is wrong.since there is no alternative to applying to the DVLA for keeper information.

 

6] at the moment it cannot be assumed that the contract is valid as signatures etc have been redacted.

 

I have already stated that the PCN is not compliant which means that the alleged debt cannot be transferred from the driver to the keeper. The keeper cannot be pursued and they cannot assume that the keeper and the driver are the same person.

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  • 10 months later...

The contract was started with  BPA but now CPM are with IPC who have different Ts &Cs

.  The contract does not appear to give permission to CPM to take motorists to Court

By redacting the signatories to the contract we do not know whether they were signed by directors of the respective companies nor their names nor whether they were signed at all.

The PCN does not comply with the protection of freedoms act 2012. Schedule 4 Section 9[e] 

(e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—

(i)to pay the unpaid parking charges; or

(ii)if the keeper was not the driver of the vehicle, to notify the creditor of the name of the driver and a current address for service for the driver and to pass the notice on to the driver;

The creditor did not ask the keeper to pay the charge so the keeper is not liable for the charge. The Claim is addressed to the keeper so the PCN should be cancelled.

The Entrance sign has too many conditions on it to be able to read it while driving past the sign. There is no proof that the signs inside the car park coincide with the entrance signs so the PCN should be cancelled.

The £70 extra charge is not allowed because the amount is not specified in the signage and under PoFA the maximum that can be charged is the amount on the signs.

It would have helped had you posted it up two days ago to give us a better chance of helping you.

However we all wish you well today.

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Might be worth a letter to the ICO admitting you did mess up but you don't think that they should have charged the additional amount since it is in breach of PoFA 2012 Schedule 4 Section 7[2][c] 

(c)inform the driver that the parking charges relating to the specified period of parking have not been paid in full and specify the total amount of the unpaid parking charges relating to that period, as at a time which is—

(i)specified in the notice;

The notice which is the sign in the car park-so  no more than £100. The extra amount they charge is usually the payment to the debt collector working on a no win no fee basis. The DCA obviously did not win as you ended up in Court so why are they being paid? 

Many Judges keep throwing out the spurious additional charge stating it is an abuse of process or attempting a double recovery and of course with the extra amount 66 to 70% addition it is certainly a penalty.

Up to you.............you might get the £70  refunded which would be a  win.

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