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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Someone has used my identity


ice198625
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Hi

 

Sorry not sure where else to post this, i was away on holiday on Thursday last week and received an email from Jump Xtreme regarding a visit at jump xtreme Tamworth, ive never been to Tamworth nor live near it, soon as i received the booking email i tried to contact them by phone but no answer so emailed them with the booking information i was sent,

 

This was the email i received from them, any help on this would be appreciated thanks 

 

Thankyou for your polite email, but this is the 1st email we have received from you!

I have no idea why someone has booked under your details

When someone checks in, we ask them their name and email address, and this must have been given to us as we wouldnt just book some random person in without them giving us some information to enable us to do that

The person who made the booking paid cash at our Tamworth site

Afraid we cant help any further unless you would like to get a court order to obtain cctv of the person in question.

Regards

 

Duty Manager

Jump Xtreme & That Fun Place

Brent House, Tame Valley Business Park

Wilnecote

Tamworth

B77 5DF

Tel: 01827-290007

www.jumpxtreme.co.uk

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HI Ice,

 

This could quite easily be a mistake, in so much that email addresses can be written down incorrectly (Chris.Davis@... Chris.Davies@..). I've seen this happen before and it is rarely double checked once taken. Note, they took the information at the time of check-in, not when booking.

 

At this moment I wouldn't worry too much, it is not stolen identity per se, I would just perhaps reset my email account password to a unique complex password and move on.

 

BT

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