Sainsbury incident now DFW letter

[Jughead]

 

Hi,
my brother last week received a ban from Sainsbury for not paying for goods.
No police was involved, and they took his ID and said it was internal and that he is not welcome in any of theirs and partner store.
If he receives any dwf letters repeatedly, how he handle it. we had a tragedy in our family, being distracted and forgetting to pay is not an excuse, and  regrets it. However the security guards don't seem to care as he didn't pay.

im trying tell him not to worry.

however, in many forums that I have read, states that we ignore these threats as they are testing and using scare tactics.
Shall I just ignore these or shall I send them a letter stating " any liability to their client is denied and that we will not enter into any further correspondence". Then, am I giving them a reason to pursue more because I have responded?

I Have also asked my brother not to go into any Sainsbury for a very long time.
As mentioned, no police was involved and he was just escorted out of the store.
Please advise a professional response on how to deal with this. We haven't received any letters yet and hoping there is a chance he won't get one......

 

One more clarification,
if they keep sending letters, which we will ignore, but after the 4 or 5th letter, could we return the letter stating .."return to sender" or say "moved".
This way, perhaps they will stop sending and move on..
What is ur advice?

Also does DFW always send letters after such an incident? Or on occasion they ignore.

Tank you.

Any advice is helpful.

[honeybee13]

Hello, welcome to CAG. I've moved your thread to our Retail Loss Prevention / shoplifting forum for further advice.

 

Firstly, it's usually easier to deal direct with the person who has the problem. Is your brother with you and able to follow this thread?

 

We normally recommend that someone who's shoplifted has a chat with their GP or a helpline to see if there's anything else going on in their lives to make them do this or if there's extra help available. The important thing is that YB doesn't do this again because if there are other instances, it will get more serious. As you say, he needs to stay away from Sainsbury's.

 

See what others here think about writing back to DWF if you hear from them but I certainly wouldn't start playing games over this. How much money are we talking about please? Also, have you been looking at Freemen on the Land type websites?

 

Best, HB

[Jughead]

Thanks.

Yes, my brother is with me.

Value of the smart shop un-scanned was about 20£. 

All was returned then and there.. unopened and very much resaleable. 

They said it was internal, took his ID details and that was end of it. 

He won't be going to Sainsbury at all maybe it be in our town or anywhere for that matter for a very long time.

Neither do he and i wish to interact with DFW ..should we receive letters.

[honeybee13]

Thank you.

 

What does YB think about having a chat with his GP please? They won't be judgemental and they will have seen all this before.

 

HB

[Jughead]

Certainly will recommend that..

I'm having a chat with him..telling him not to worry.. but..never let this happen again ..

He understands the consequences if this happens again.

[dx100uk]

You totally ignore DWF no matter what 

 

End of. No exceptions.

 

Dx

[Jughead]

Thanks dx.

Will follow your advice.

[Jughead]

Do dfw/rlp send this incident report to police and it gets stored in police DB.

 

Thanks

[honeybee13]

I don't know what you've been reading but DWF are nothing to do with the police.

 

You said earlier that you were happy to ignore DWF, so what's worrying you now?

 

HB

[dx100uk]

God no. Their fictitious database means or has zero legal standing anywhere to anyone. No more than you having a list of friends.

 

Dx

[Jughead]

Thanks guys. 

The reason for asking is that my brother is a EU citizen applying for a settled status and is worried this may hamper his application...

I understand the response from HB and DX, and Greatly appreciate the time taken on a sunday to suggest actions....which is ignore and bin the letter. We will all be pretend we never got the letter.

 

Thank you.

[dx100uk]

No one external to DWF or if it was RLP, RLP, can legally have access to any crap they hold under the strict GDPR rules about pers data.

 

Likewise if they did pass it on, they would get hammered.

 

Can't hurt visa etc etc anyway. 

 

Dx

 

 

[Jughead]

Thanks Dx.