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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sparkers24 vs LloydsTSB Grad Acc. ***WON***


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Hey everyone!

 

I have a silly question to ask but hope somebody can help.

I have my N1 form and am ready to fill it in, I know what to put down as my particulars but two things I am unsure about:

 

1) What do I put down as the Brief Details of the Claim,

 

2) When I calculate the interest on the spreadsheet do I add this amount to my total and input this on the N1 form (I know how to work out statutory interest but how do I go about adding this to the £624 in charges, when do I calculate the total in interest?).

 

Thanks for your help.

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Thanks but what I mean is that I have the Particulars of the Claim which are given on the template but I cannot find any details to put as the 'Brief Details of the Claim'. There does not seem to be any template information on this.

As to the statutory interest I have a simply google spreadsheet which calculates the interest but I am unsure, from reading comments, when the interest is to be added to the total amount. For instance, I have £624 in charges and I have my spreadsheet and N1 form. Now do I set-up my spreadsheet tomorrow, calculate the interest, add this to the £624 and then post my N1 with this amount (obviously including all schedule details) or do I do something different. Please help!

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Hi

For your "Brief details of claim", put something along the lines of:

"return of default penalty charges levied to the claimants bank account by the defendant bank, plus interest at the statutory rate."

 

Not sure about the interest question, when I did mine I used one of the spreadsheets on here, inputted every charge when I received my statements, and it automatically calculates the interest for you.

 

Good luck!

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 4 weeks later...

I have just had my Allocation Questionnaire, of which I sent to the Defendant and the Court. However, I have just realised that I think I stupidly put the amount of the claim in incorrectly. Rather than the total in charges I added the statutory interest to this.

 

Would this be a problem, I really don't know what the significance would be though any advice on whether I need to remedy this would be very helpful. Thanks

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Hi, could someone reply to my previous post please. Bit stuck. On the AQ I wrote down the amount of claim as being the original total in charges plus the statutory interest. Having thought about it I am not sure whether all I should have wrote is just the total in charges. Furthermore, I have just been refunded £628 which is the total in charges. Now all I need back is the interest and court costs but what should I have put on the AQ and if what I have wrote down going to be a problem? Thanks

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I am a bit confused about your post, you refer to the AQ, I presume the acroynm for Allocation Questionnaire. There is no where within the AQ to write the value of your claim or normally no requirement.

 

Where and why did you include the value?

If I have been helpful please click on my star and add a comment.

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The AQ form I was sent was not the usual simple one but the more lengthy n150 form that asks whether you have made applications and ask for information on other stuff. On one part of the AQ it asks for the value of the claim.

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I have received £628 from Lloyds TSB which is the total of all charges applied to the account. This happened just before sending off my Allocation Questionnaire. However, this amount is still short of the total as it does not include my court costs and statutory interest. I am okay to continue with the claim for the remaining £191 aren't I?

 

I did return the Allocation Questionnaire to the court after having writing a letter requesting the rest of the money. Stupidly, the total amount of the claim I wrote down was the charges and the interest. I wasn't sure what to put for this after having been refunded the partial amount and whether court costs are included.

Thanks for reading. Take care

 

Don't worry about the AQ total. Write to the bank (or even phone them for this particular matter) and outline the current position regarding what is owed. ANY refusal to pay up - proceed with court action and write a quick note FAO the District Judge and state what amount is currently in dispute.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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I see now, just filled in N149 and had that on my mind. I just thought as your claim is £628, excluding interest and costs that it would be the N149 and not N150 form.

 

You seem to have been sent the incorrect AQ, i.e. your claim is under £5K. I would not worry too much. I would write a simple letter to the court with a copy to SCM clarifying the balance your are claiming showing your calculations and apologising.

If I have been helpful please click on my star and add a comment.

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It is not necessarily an incorrect form - there is only guidance as to which one should be issued, rather than any strict rule etc.

 

The N150 is actually more in depth so can often be seen as a bonus!

 

Still.... that's a side issue.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Okay Jonni2bad, but I read this by someone that knows what they doing, i.e. you:

 

'DO I HAVE THE CORRECT FORM?

 

There are 2 types of Allocation Questionnaires, form N149 and N150.

 

N149 should be issued for claims that are considered likely to be handled by the Small Claims Track, and N150 for more complex or higher value claims. Both are shown below.'

 

On reflection I now see that I took the N149 and N150 differentiation as being a hard and fast rule when it is not and for that I apologise.

 

I am usually very careful not to mislead or state something when I do not know about. If I do not know about something and have not learnt it from someone with authority on this site then I say nothing.

 

I know it does not now really matter in this instance.

If I have been helpful please click on my star and add a comment.

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Hello, sorry to bother you. I have the Peter McNamara sound file. It is a realplayer audio file. I want to send this to the court and to LloydsTSB and say that it is what I will be using. However, although I can copy the file straight onto a CD I did read that it should be able to be played on a CD player. How can I copy the file so I can do this. What program do I need to use? Thanks

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  • 2 months later...

Reported as settled!

 

CONGRATULATIONS

 

Don't forget our SURVEY

..

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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