KC SOFAS . Brand new sofa screws falling out.

[arianna22]

I bought a corner sofa online and a chair that reclines.

Had it delivered last Wednesday.

 

Today while trying to put the foot rest up on the right side of the corner settee a clunk and looked down 2 screws where on the floor. I screwed them back in but noticed that there was 2 on the right side but 3 on the left side recliner. I then emailed the company that is KC SOFAS . 

 

I hate the sofa anyway its so small the leather fabric is already looking creased and stretched. The chair is small and  if your on the big side you won't fit in it. I.m a size 14 and it's a tight fit you feel very squashed, also the seats just look so small and it's a corner one which you think would be a good size but sadly it's not. Paid £399 for the chair and £1199 for the corner settee. 

 

I waited around 6wks for this to be delivered as well since ordering just wish I could of viewed it first.

 

What's my rights now as screws falling out within a wk is a joke. Also the screws have fallen back out since I put them back in and they was in tight .

I also had to tightened the other 2 that was left in there and they lose again and the seat was only put up to see if it was OK since I done it, it had not been used at all. 

 

I.m concerned now incase anything else is going to start falling part.

[dx100uk]

you have had it delivered less than 14 and as this was a distance selling?? via the internet? you are within your rights to return it under your short term right to reject, of the CRA.

 

dx

 

[arianna22]

Thank you and will contact them about this.  

[BankFodder]

Was this a standard item or custom-made?

If it was a standard item then you can certainly rely on the distance selling rules. If it was custom-made then you will have to point to defects in order to return it within the 30 day rejection rule under the consumer rights act.
 

Just to point out. The distance selling rules – and the right to reject rules under the consumer rights act are not the same thing.

[arianna22]

Yes it was custom made and I did point out the defects and rejected the item I will see what they say and point put consumer rights act to them . Thanks 

[BankFodder]

Yes. If it was custom-made then I'm afraid that you lose your rights under the distance selling rules.
You must definitely write to them and tell them that you are asserting your short-term right to reject under the consumer rights act and you want to know what arrangements they are making to recover the items and to reimburse you

[arianna22]

Ok thank you will get onto that now.