Currys letting down a customer again

[BankFodder]

There is probably absolutely nothing you can do.

However, if this means that any frozen food is being lost and having to be thrown away then get them to take pictures of everything and then we will help them put in a claim.

Chances of success – much better than 90%

[BankFodder]

Well keep on trying to phone them – but I don't expect you will have much luck. They are a dreadful company to deal with.

You better cross your fingers that the delivery actually does happen on Saturday and after that if you come back here will help you get your money back. Even 10 quid is worth it. Plus, if there are any other issues, we can have a look at those as well

[BankFodder]

Thanks for this update.

Presumably somebody has taken photographs of the damage – and if not they should do so.

You said that the delivery person who unpacked it noted the damage. Have they written it down somewhere and do you have a copy?

Now I think you have to decide what you want to do. You could either go for a reduction – in other words the money back or a replacement – or you could reject it altogether.

Whichever you do, you should immediately assert your right to reject under the consumer rights act. Write to them – letter and email, informing them that it is defective in that the front of the unit has been damaged and so you are rejecting the item. Do not do this on the telephone. Letter and email.


You should understand that although you assert the right to reject, all you are doing is reserving your rights. You can still change your mind and accept a reduction if you want.

 

You should now figure out what a satisfactory reduction might be. You should assess this based on the extent of the damage, where the fridge free that will be positioned so that how visible it will be. How much money did it cost – and how badly you need the money.

How much did it cost?

[BankFodder]

Well get them to send the letter as I have suggested. £249 is a pretty cheap fridge freezer but still, they should decide whether they want to keep it or have it replaced.

If they want to keep it then frankly I would be going for a reduction of £70 plus the £10 delivery.

Of course Currys won't be happy at that level of discount – but I would tell them quite bluntly that if they won't do it then they should replace it and I would give them 10 days to replace it or begin a claim. That means that I would send them the letter of rejection, and after seven days send a letter of claim.

I see no problem being super-aggressive about this. Currys customer service is disgraceful and is a shambles and they need bullying.

You won't get anywhere unless you bully them hard.