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    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • AMEX and TSB the 2 Creditors who you need to worry about the least, ever!  Just stop paying them and forget about it, ignore all their threat o gram letters.  Only if, and with these 2 it's a massive if, you end up with a claim form you need to respond, and there will be plenty of help here.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EVRi Lost Parcel - Court Claim Issued **SETTLED AT MEDIATION**


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Well done on having done the reading. Lots of people haven't and they come here and expect to be led by the hand.

Yes, basically all correct.

However, in your letter of claim, I would not talk about the recoding et cetera. I would simply talk about the fact that a "coded ECU value £X X X…" – And I would refer to this all along even in your particulars of claim.

Also, in your letter of claim you haven't included the reference number – and in your proposed particulars of claim, you haven't included it there either. They need a reference number.

In your letter of claim, you are going on about dental appointments in children and so forth. Forget it – it's not relevant and no one is interested. You are asking for compensation for time off work – this won't be recoverable. Forget it. Make sure that the issues you raise are all winners.

As far as I can see your claim should be for £170 for a coded ECU. £6.29 delivery fee. All the rest is non-recoverable.

So try and work out a shorter and more punchy version of your letter of claim and post it here.

Make sure you have read around the steps involved in taking a small claim in the County Court.

 

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Well this is not a letter of claim – partly because it doesn't say that it's a letter of claim but also because it doesn't actually say that you are going to be beginning a County Court claim against them and in how many days.

In fact you are offering them an opportunity to negotiate further. It is what you want to do – then fine. But if you simply want to make a threat of legal proceedings if they don't settle – then it's not fine

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Quote

Martijn De Lange

Hermes

Capitol House 1 Capital Close

Morley

Leeds

West Yorkshire

LS27 0WH

 

Reference claim xxx

Parcel xxx

Notice before proceeding with court action

 

On 13th January 2021 you agreed you would deliver for me my Car’s original coded ECU to my agreed UK delivery address. You failed to deliver and have advised me that you have lost the parcel. 

 you have refused to compensate me in full.

From you I am claiming:

£179.99 – Coded ECU replacement cost.
£6.29 – postage


Unless you reimburse me the total of or the £186.28 for the above mentioned goods within 14 days, I shall issue a claim in the County Court to recover this money from you, plus interest, plus costs without any further notice

 

Yours Faithfully

 

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Well send off the letter of claim when you're ready. There's really no need to hang around.

In terms of the particulars of claim – you don't need to send anything extra. Do not click any boxes.

 

I wasn't aware that you actually had to calculate the daily rate of interest. I'm giving a shout to my site team colleague @Andyorch

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Make sure you post up the draft particulars of claim for us to look at

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So from the date they lost the parcel

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So I understand they are saying that the declared value was £100. What you have to say about that?

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You might as all say that I didn't bother to look before I crossed the road because I didn't expect to get run over.

You can proceed with claim but you won't be able to claim for more than the declared value.
If you have done the reading around, you will see that this issue has come up very often and explanations have been given as to why you can only claim for the declared value.

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Well I think you certainly have to modify your letter of claim because a statement of claim was based on a false premise.

It's very important to understand that you got to be accurate in what you're doing here – and when it comes to issuing the claim, you will have to sign a statement of truth.

On the basis that you declared £100, I'm afraid that your proposed claim was unwinnable and you would have had to back down – with the possibility of suffering a penalty in respect of costs.

So I think that you should renew the letter of claim, put down the correct figure and then proceed from there.

And frankly I think it's prudent to wait for the 14 days

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Yes and they will repeat exactly the same thing in their defence to your claim as well.

You say that you read around the threads on this sub- forum so you are well aware that this is what they do and you are well aware of the arguments against

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  • 2 weeks later...

Wait until it's clear 14 days and then issue on day 15.

I haven't gone through the Fed to remind myself of your situation – but do make sure that you understand all the principles and the arguments you will make when you are claiming.

Have you drafted a particulars of claim? Have we seen it?

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You haven't included a reference number

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I'm sure that they will respond – but just in case, make sure that you keep a good diary note so that on or about day 14/15/16 you start checking up the County Court website to see whether you can apply for judgement.

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  • 2 weeks later...

Thank you. This is absolutely normal. If you read around you will probably even find some copies of their standard template defence. Also you will see how other people's similar stories have progressed similarly

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I don't think you need to start compiling documents yet.

Please read the other stories on the sub- forum and you will see how it progresses. If it goes to mediation then you really won't need many documents at all – just simply a good grasp of your own situation and an understanding of the principles

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  • 4 weeks later...

You shouldn't even be asking. You should be checking the money claim website regularly and applying for judgement the moment it lets you

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This shows that you haven't been doing your reading around the Hermes sub- forum. This question has come up several times and the answer is always the same, you should move in and apply for  judgement as soon as you possibly can. You don't need to ask for permission.

Until you apply for judgement there is still a chance that they could put in their defence even if it is beyond the deadline.

This means, that you might have allowed them to put in a defence while you were wondering whether or not to apply for judgement.

Big Fail

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Have you been to the money claim website and tried to apply for judgement?

If you haven't then do it now

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If it feels that there is some barrier or reason why you shouldn't apply the judgement then it will simply stop you.

If it really is allowing you to apply for judgement now then do it. I'm not sure what the problem is.

Do you want to win your case against Hermes or not?

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So have you applied? Or has it blocked you?

We are all on the edge of our seats

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Don't be surprised if tomorrow you are notified that there is a bar on the process – which means that they have filed the defence and you are now prevented from applying for judgement.

However, you should certainly try and if it allows you – then go ahead and apply. It has happened once or twice that Hermes had missed the deadline.

 

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Excellent well done.

It's strange because that is to people now who have managed to slip into the deadline. Very unusual that Hermes didn't get there first.

However, do appreciate that your application for judgement has to be processed and if Hermes managed to get their defence in before it has been processed, then there defence will take priority

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Please post up the defence in pdf format. I suppose it will be the same as all the others but we may as well see it.

 

What makes you think that the mediator or anybody else cares

 

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Thank you.
In terms of having a scanner, we help everybody for free here and we expect at the very least that they have sufficient equipment to be able to engage with us when we help to sort out their problems.

A scanner is about 70 quid from Currys PCWorld and you have it for years. Also you can download an app on your phone called Adobe Scan which will do a reasonable job – but not as good as a scanner.

Sorry to say that it's your responsibility to make sure the you are able to join in with this in dealing with these issues

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Okay, the defence is not exactly the same as previous ones because this time they are referring to your declared value and they are saying that you only declared £100 value and that you are claiming £131.29 p.

I take it that the money on top of £100 is the interest – is that correct?

In which case they are all at sixes and sevens.
Their defence is predicated on the fact that contractually they are only obliged to pay you £20. They are saying that you should take in compensation in which case you might have been entitled to more.

Hopefully you are sufficiently familiar with the Hermes stories on the sub- forum that you understand their response to their requirement for insurance.

Secondly, there challenging the value of your claim because they are saying there is a difference between the amount claimed and you declared value. I have referred to this above and suggested that they are referring to the interest you are claiming. If this is correct then Hermes are being stupid as usual and they haven't appreciated the point.

Complete the DQ. Let us know if there are any questions you need answered on it. Obviously you want it allocated to the small claims track – allocated to your local court because they are a business and you are a litigant in person – and yes, you agree to mediation.

Sent that all off. Once again, make sure that you are happy with the arguments and that is no when the mediation date is and we will go through it again.
 

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