Fast Motor Finance Ltd /Advantage - problems with car and now wish to VT

[dx100uk]

it belongs to the finance company

 

stuff any stupid warranties or guarantees they are worthless and never worth the paper they are written upon

 

under the consumer rights act he is entitled to it being repaired by the finance co.

who is?

 

[dx100uk]

advantage finance should be paying for it all

 

they have one chance to repair, if it doesn't work you advise them you will exercise your right to reject the goods under CRA unfit for purpose as the fault is within 6mts.

[dx100uk]

launch a section 75 claim to advantage ASAP IMHO?

cut out the garage.

 

as usual advantage are utterly useless .....just like moneybarn 

 

 

 

 

[dx100uk]

well advantage can't wash their hands of it, it's their car.

and it's NOT wear and tear either

he's only done 1500mls in it!!

cheeky buggers

 

it looks like lots has already gone on before you've come here with this issue .....so scan up all the letters you've advised them to send already and the replies to them.

 

should of come here 1st before tackling this one...JJ

 

[dx100uk]

On 24/11/2020 at 15:15, just_jue said:

After doing some investigating it seems that these gearboxes must be serviced every 35,000 miles.

It was done at 35 & 70 k but not for 105k and the car has now done over 110k

, if they are not serviced they nearly always fail needing a new gearbox

 

[dx100uk]

21 hours ago, just_jue said:

I've spoken to my son in law and because the gearbox can be very expensive to repair, he would prefer to reject the car.

 

The garage isn't going to charge storage at the moment.

 

I feel they have been mislead regarding the service history.

 

How difficult would it be to get the finance company on our side in rejecting the car and sending back to the dealer?

 

you can't ....you have to allow one chance to repair ....you are outside of 30 days ..

IF then the car is not fit for purpose you can reject it .

 

pers i wouldn't be involving the garage /dealership or whomever you got the car from at all.

you go after advantage, it's their car, should it still be crap after the 'repair'. let them argue it out with the dealership.

 

i dont think it matters or not if the gearbox should be have been serviced every 35k and wasn't. 

 

dx

 

[dx100uk]

what 6mts action?

 

dx

 

[dx100uk]

that is poppy cockle!!

once you have complained and registered there is a fault within whatever timeline.. thats all you have to do.

 

 

[dx100uk]

of which the purchaser in this case is surely the finance company under an HP agreement that is covered by the consumer credit act.

 

this gives the person that took out and signed the HP agreement, with the finance company, the consumer, the right to raise a claim under  section 75 of the consumer credit act.

 

it's worthy to note, the FOS have in very recent times come down very hard on Moneybarn ...fining them (Provident) many £1m's over not treating customers fairly, including over the above issues. likewise Advantage Finance are too very much under their radar .

 

as from post 1 i am just musing here, but, i am wondering if a section 75 claim might be a far more powerful route.

however enforcing that i agree might not be a very quick. 

 

i have a feeling that the only thing that has actually been done here with regard too advantage is a simple complaint saying for want of differing words 'the car under the finance from you doesn't work'.

it was not a formal complaint under section 75 of the CCA, which carries far more weight and must be actioned properly by advantage, not just a fob-off letter resulting in deadlock.

 

i seriously doubt advatage would want to ignore the rights of a consumer raised under the consumer credit act. 

 

just musing.

[dx100uk]

so can we actually see everything in writing that you have in/out to advantage please. pdf only

 

 

[dx100uk]

5 minutes ago, phil40000 said:

On every phone in the place I know is a salutation reminder saying 'The customer cannot return the vehicle' and 'The customer cannot cancel the agreement once they find out just how much interest they are paying'.  

not sure what you are intimating by this??

 

[dx100uk]

thats better and ofcourse those2 statement i quoted are totally twaddle! they can!

[dx100uk]

as long as it says HP agreement regulated by the CCA  you can.

 

is this the same car regarding your son-in-law thread from 2020?

 

 

[dx100uk]

The filters in the gearbox were clogged due to lack of gearbox oil changing at xxxxK miles service??

 

Dx

[dx100uk]

you must write

get free proof of posting.

 

as long as shes over 50% cant charge for anything.

[dx100uk]

they cant charge collection fee to complete VT.

simply tell them their car is ready for their collection, unless its not too far to drive  to one of their local agents?

the rest is done and dusted £0.

 

[dx100uk]

then simply advise them you will be doing that.

dont forget the v5c bit

dx

[dx100uk]

forget anything about paintwork damage etc...they cant ..touch luck on them you simply ignore if they do.

and yes cancel the DD NOW. stop them sucking on it.

 

2 hours ago, just_jue said:

Thank you your recent email it’s content has been noted;

I am prepared to return the vehicle to the dealership the car was purchased from.

is this suitable to you? 

 

[dx100uk]

did this all end up ok and you got the VT ?

dx