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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Athena ANPR PCN - 10mins overstay - Lidl Hayes Botwell lane, Botwell lane , Hayes ***Resolved***


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dx is spot on.

 

The most productive thing you can do is to get on to Lidl (the head office, not the local branch).  We have had quite a few successes on the forum recently with motorists getting these invoices cancelled in that way.  Expect to be fobbed off initially, but don't take no for an answer.  Point out that you were a genuine customer and only "overstayed" because you were spending loads of dosh and opening a Lidl plus account! 

We could do with some help from you.

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You left your registration number and PCN number showing.  I've redacted them and converted to PDF so only registered Caggers can see the upload.  Best to keep the fleecers guessing.

We could do with some help from you.

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Ennis, you are a godsend to this site!  Thanks for looking up the CEO's address and sharing it with others in a similar position.

 

Recently quite a few motorists who came to the site have got Lidl to cancel the tickets.  The pattern seemed to be

   - first e-mail, Lidl fobs the motorist off, but

   - when the motorists insists Lidl then cancel the ticket.

 

What a load of drivel from customer services.  Of course they can't appeal on someone's behalf, but that's not what you asked.  Lidl have employed Athena to infest their car parks, therefore it is Lidl's responsibility to sort out the mess they've created.

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We could do with some help from you.

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  • 4 weeks later...

Did you write to the CEO?  About a fortnight ago there were three victories in a few days against Athena through taking that route.

 

"Debt collectors" sounds scary.  Er, until you realise that they are an uninterested third party and have absolutely no power to do anything.  That's not very scary!  So relax and ignore such an idiotic threat from Athena. 

Edited by FTMDave

We could do with some help from you.

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The CEO's e-mail address is in post 11: [email protected]

 

Get on to the CEO today - such a strategy works!

 

 

 

We could do with some help from you.

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I think you'll be fine, just this Pete Wilson has mixed his words up.

 

The PPCs don't allow somone to appeal on behalf of someone else.

 

I reckon he means he's going to get it cancelled.

 

However, wait a minute while I have a look in other recent Lidl success threads.

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We could do with some help from you.

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Found it.  Look at post 24 here.  It's the same unfortunate choice of words, but Lidl went on to cancel the ticket.  Give them the details they want.  It's looking good!

We could do with some help from you.

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  • AndyOrch changed the title to Athena ANPR PCN - 10mins overstay - Lidl Hayes Botwell lane, Botwell lane , Hayes ***Resolved***
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