Vodafone bill issue

[JR332]

I have been living in an ongoing nightmare for over a year now after Vodafone didn't credit a payment i made of £1060 to my account

 

Just before Christmas 2017 I had a call from Vodafone, the sales guy kept tempting me until I agreed on getting a contract I couldn't afford and didn't need.

 

Few months after I couldn't keep up with the payments

I called them and explained and they said all they could do is put the account on hold for a month.

 

Few months later I managed to get help from family to pay my outstanding balance and bring the account up to date. The outstanding balance was £1060 which I called and paid.

 

They then reconnected my services but.. they didn't credit that payment to my account so my bill was showing £1060 but all my services were reconnected. I called them about the issue over 10 times and every time they said the issue should be solved in few days but it never did.

 

After a month my new bill was ready and it was £1060 plus the amount due for that month . I called them again and they said that as I called them over 3 times about the same issue I don't need to contact them again and they will be in contact with me if needed.

 

I stopped contacting them and every month the bill was growing showing £1060 plus all the bills generated after I brought the account up to date but my line was never disconnected even though I wasn't making any payments because my bill was very high and incorrect.

 

Earlier this year my original contract with Vodafone the one I had before they tempted me into getting the one I couldn't afford came to end,  I called them to say that I don't want it to be renewed.

 

A week later all services were disconnected and I received a bill of nearly £3000.

I called them and explained about that payment that was never credited and how I wasn't able to pay because every month the bill was incorrect and very high and they said they will fix it

 

. I called after 2 weeks to check and they said i now own them only £300 so I paid everything I had which was £180 and they said they will add the rest to my next bill. They then reconnected the line.

 

After a week the line was disconnected and my account was deleted.

I called them and they said they can't see any payment made on the account other than the £180 and I owe them £2500 and they completely have no record of my £1060 payment and asked for the reference number the payment usually should show on your bank statement but the  payment they took oFf me only says "Vodafone UK" 

I'm losing the will to live, can someone help?

Thank you

[BankFodder]

We would be very happy to to help you and to try and give you advice about your problem but I'm afraid that you have posted your story in a large unbroken block of text which is very difficult to read and discourages anybody who might otherwise give you enthusiastic support.

Please would you you repost your story but properly spaced and punctuated so that it is easy for us to read. This will encourage people to come and give assistance

 

[dx100uk]

Post spaced for you.

 

I would be sending them an sar

And ensure you have statements from your bank too for the same period and then p'haps complain to the ceo

 

But get your info 1st

[JR332]

The CEO of Vodafone?

[dx100uk]

yes

[JR332]

How do I do that? And do you think I have the right to be complaining?

[dx100uk]

very much so

but get the info FIRST as advise above

the CEO email is already here in numerous Vodafone threads

and also at ceoemail.com

[AndyOrch]

Email......do you think they have the right to charge you and misappropriate your payments ?

[JR332]

Do you think that I can argue that they shouldn't ask me to pay anything because I wasn't getting correct bills and because of there inability to fix the issue through all of those months I ended up with this problem?

 

Thank you for all your replies and help much appreciated and thank you dx100uk for fixing my post

[AndyOrch]

13 minutes ago, JR332 said:

Do you think that I can argue that they shouldn't ask me to pay anything because I wasn't getting correct bills and because of there inability to fix the issue through all of those months I ended up with this problem?

 

 

Absolutely...and compensation for possibly trashing your credit files.

[JR332]

They have absolutely destroyed my credit file and they are damaging my health because of how worried I am

What kind of compensation should I ask for?

[dx100uk]

in some instances we've seen £1000 per wrong entry.

but you also need to factor in if the default [I will guess they have recorded a defaulted date in the summary?] has prevented you from attaining credit and/or credit at an affordable int rate.

 

there are numerous Vodafone threads here to read and understand your options and what other people did and the results they got.

simply use our search top right 

[JR332]

Ok thank you. I will start by getting SAR

[JR332]

Can't seem to find the address I I need to put on the SAR and send it to, can someone help?

[dx100uk]

Vodaphone UK HQ see their website

And you've taken more than a month to even think about doing something..

 

[JR332]

I'm a postman been working 10 hours a day 6 days a week 

Edited December 30, 2019 by JR332

[JR332]

I have finally managed to send the SAR to Vodafone house, the connection, Newbury, Berkshire RG142FN 

I couldn't do it any earlier because of work and illness and not having a printer

I hope they don't don't send it to my old address although I'm sure they have my new address as they have sent me collection letters to it

[AndyOrch]

Does your request not contain your current address ?

[JR332]

It does I wrote it on the top right as instructed in the template

[AndyOrch]

Then they wont send it to your old address 

[JR332]

I still haven't heard back from them

[JR332]

How long should I wait for them to respond to the letter please?

Thanks

[dx100uk]

I believe if you click sar and read...it says 1 month..

[JR332]

I did read it and that's why I'm asking. It has been a month now and they haven't responded

What should I do now?

Thanks

[dx100uk]

ring and ask where is my sar?

dx.