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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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my Leasehold/Freehold property and its issues.


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If you are of nfa such that the ‘other’ solicitors can’t serve papers on you, how can the solicitors (acting for the Trustees’) send you letters?

 

If you can’t be served by one, logically you can’t then receive letters (and respond to them) from the other : beware a pitfall .....

 

You may wish to consider that before responding: you don’t want to create a paper trail that demonstrates you can be served but are just picking and choosing which letters you will accept and which you’ll dodge ......

Edited by BazzaS
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You might delay the outcome, but unless you can show you don’t owe them money, or can repay what you owe - are you merely delaying the inevitable?

 

What is your desired endpoint here?

 

 

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Lock v Aylesbury Vale Council ;

Unlikely to help you.

 

A) It places the higher standard on public bodies (such as councils), though can apply to private creditors.

B) It is for where there are no assets to realise via a Trustee in Bankruptcy. In your case there is an asset (they’ll no doubt argue) with the leasehold. This is where any efforts by you (see this & previous threads) about the freehold may work against you...

 

expect them to say a bankruptcy is indicated to allow examination of your assets. 

Edited by BazzaS
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  • 1 month later...

An appeal to the Court of Appeal?

Not for a faint-hearted litigant in person.

 

You wouldn’t want to make a procedural error and get hammered with the other side’s costs……(or lose on a procedural point). If you are up against a large company, they’ll likely have (costly!) legal representation for something going to the Court of Appeal.

 

Whilst CAG might help you with some of the “basic lifting” so you don’t have to get “lawyers to “ (charge you to) “do the donkey work”, are you SURE you don’t want professional legal assistance for the Court of Appeal?

Edited by BazzaS
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  • 3 months later...

Wow. For YEARS you've been posting about the financial hardship you have been facing.

Now you are posting that you've known (for 4 years, at least), that you have a significant claim against a broker / their firm, and that you've "sat on it' for 4 years ...........

CAG can help you, but you actually have to help yourself, with CAG's assistance.

Why the 4 year delay?

The delay may give the brokerage the impression that you aren't serious about following this issue up, especially if you SAR'd them (and complained) in 2019, if you didn't follow it up then.

In 2019, you said your complaint had been acknowledged. You haven't said what the outcome of that complaint was. Was compensation offered, and did you accept it?

In 2019, you said your complaint had been acknowledged. You haven't said what the outcome of that complaint was, did you get a response that you then didn't object to or respond to / or receive a final response?

Was compensation offered, and did you accept it?

(The answers to these will affect if you can now go to the Ombudsman without the firm's permission /

if you still have a potential claim if you accepted compensation and didn't dispute it at the time).

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  • dx100uk changed the title to loans - Claim v Property valuation report??
  • 10 months later...

You can SAR them again, to check.

 

If:

a) they dealt with it as a complaint,

b) stated that their response was a final response,

c) noted that you could escalate it to FOS (and had 6 months in which to do so), and

d) Didn’t say “we will waive our right to have to grant permission after 6 months” 

Them you can still take it to FOS but FOS would have to obtain their permission to review it outside of the 6 months (and that seems unlikely) 

https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/before-get-involved#:~:text=These time limits are%3A,they had cause to complain)

 

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  • 1 month later...

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