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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please can anyone help me with a Letting problem?


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Hi

 

I hope the Holding Deposit was handed over and confirmation from letting agent was all after 1st June 2019

 

From the 1st June 2019 there is new legislation about Holding Deposits that was introduced under the Tenant Fees Act 2019: http://www.legislation.gov.uk/ukpga/2019/4/contents/enacted

 

On the above link look at '5. Treatment of holding deposit' it states 'Schedule 2 makes provision about the treatment of holding deposits.'

 

Schedule 2 Treatment of holding deposits: http://www.legislation.gov.uk/ukpga/2019/4/schedule/2/enacted

 

The important link is the Schedule 2 above so have a very good read of it and just think to yourself 'Did the do that?' and if not take note of the specific area. (keep note of that Schedule 2 link for future if you ever have pay a holding deposit you will know your rights)

 

Could you possibly clarifiy the following:

 

1. What date did you Pay your Holding Deposit? (2nd of ??? 2019)

 

2. What date did you get confirmation of Holding Deposit received from Letting Agent (£705)? (3rd of ??? 2019)

 

3. Has anything actually been Signed in Writing?

 

You need to make sure and keep a good paper trail of everything

 

So what you could ask the Letting Agent for clarification

 

Due to our Dispute over the Holding Deposit I now require further clarification as this Holding Deposit comes under the Tenant Fees Act 2019 which parts your letting agency are using to class it as 'Non-Refundable' Holding Deposit.

 

Wait to see what  others say

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Hi Bean192

 

Basically I mean you writing to the letting agent to ask them to clarify which parts of the Tenant Fees Act 2019 that came into force on 1st June 2019 they are using to refuse the return of your Holding Deposit/say its Non-Refundable.

 

 

 

 

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Hi

I have to agree there response has not answered exactly what was asked in fact they have completely ignored what you asked.

 

So I would respond to them with something like:

 

Thank you for your email of (insert time) & (insert date)

Your response has so far failed to answer what I asked in my email so I will ask again.

 

"Which parts of the Tenant Fees Act 2019 that came into force on 1st June 2019 are you using to refuse the return of our Holding Deposit/say its non refundable"?

 

Also in your email you state:

 

"Because we have gone through the whole process and at the end you have changed your offer for the property and you have pulled out of the deal."

 

Right from the start and during this process I made it completely clear to your letting agency that there needed to be a break clause in the Tenancy Agreement which having only recently been provide with a copy does not have the stated break clause (which was an essential component of any agreement from the outset!).

 

"This 1 week rent doesn’t even cover us nothing in terms of the cost we have encountered from your withdrawal."

 

The Withdrawal was due to your letting agencies failure to provide the stated break clause in the Tenancy Agreement (which was an essential component of any agreement from the outset!) which your Letting Agency assured me it would be able to provide right at the beginning when I was insistent on the need for a Break Clause.

 

I would also like to be provided with full details of your Redress Scheme.

 

delete or amend to suit your needs and wait to see what others say. 

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Hold on the Letting Agent has given there 'Final Response' to the OPs complaint about the Holding Deposit in there response as it specifically states 'Final Response'.

 

So the OP doesn't need to wait the 8 weeks to proceed to the Property Ombudsmanhttps://www.tpos.co.uk/

 

What I would suggest is to get yourself writing out a Subject Access Request (SAR) simply asking for 'ALL DATA'  and send it to the Letting Agent. (note a SAR is now free due to the GDPR which is now part of the DPA 2018)

 

Remember to tell the other students to send there own SAR to them as well

 

1. You could go direct and complain to the Property Ombudsman.

 

or

 

2. Send the SAR (they have 30 calendar days) first to see if they comply and what info they send you then you use all this then proceed to the Property Ombudsman

 

 

 

 

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Hi

 

I have to disagree with @king12345 as you are going from your own experiences again.

 

When the OP has the new Tenants Fee Act 2019 that came into force on 1st June 2019 to assist them as the Letting Agent to date has refused to clarify which Parts of that Act they are relying on to refuse to return the Holding Deposit.

 

I fully stand by my post#27

 

Yes the OP my decide to go down the court route but that is there decision after getting good informed advice.

 

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King the last thing I am going to say as this is this OPs Thread,

 

Was your experience specifically to do with Holding Deposits and was the Tenant Fees Act 2019 that came into Force 1st June 2019 in Force at the time of your experiences?

 

You are aware that if you Do Not Accept The Public Ombudsman's Final Decision you can proceed to Court (but so can the letting agent)

 

https://www.tpos.co.uk/our-final-decision-and-compensation

 

Quote

What if I don’t agree with the final decision?

If you don’t agree with the final decision, you cannot appeal against it, as you would have already had the chance to represent when you received the proposed decision, but you can take your complaint to court or find another organisation who may be able to help. The agent can also take you to court to recover any fees you haven’t paid.

 

 

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  • 3 weeks later...

I agree a SAR response is 30 Calendar Days, note that is from the Company/Business   receiving/acknowledging your request. 

 

I also agree that you should wait before sending the LBA if you are sending off a SAR to them as it would be better to wait for their response so you can read for yourself what data they hold on you and if it matches what has been discussed and agreed. 

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  • 3 weeks later...

Hi

 

Sorry for the delay in getting back to you don't worry we have not forgot you.

 

So they have destroyed ALL DATA personal to you as you did not take the Property. (really they have put there foot in it)

 

If they hold no personal data then they have NO evidence of what was agreed to with your Holding Deposit and the refusal to return it.

 

Now if it was me I would let them drop themselves in it even further by responding to there SAR response.

 

Thank you for your SAR Response dated XX/XX/2019

 

Due to this response I require clarification of the following:

 

1. Have you followed the Data Protection Act 2018 & General Data Protection Regulations on Destroying My Personal Data?

 

2. If you have Destroyed All My Personal Data then what documentation do you hold that I have signed/agreed to the Holding Deposit being Non-Refundable and to provide copies of this documentation.

 

3. I require a copy of your Policy on Holding Deposits

 

Please bear in mind the above is what I would do.

 

I do think it is looking like you may have to go down the court route (make sure and have a good read of that link I previously gave you to the Tenants Fee Act).

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