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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Asset/TM Claimform - old Ferratum UK Ltd PDL


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Your responses are still not running with the claimants particulars paragraphs.


Example :-

 

4.The Claimant has issued a Letter of Claim, providing the Defendant with a further opportunity to arrange repayment of the outstanding balance to no avail. 

 

Your response :-

 

4.  Paragraph 4 is noted although I have no record of ever receiving a Default Notice or Notice of intention to serve a Default Notice in this matter.

 

:???: 

 

Andy

 

 

 

 

 

 

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But in your opening post you stated......

 

I have found a letter of claim in my husbands papers, dated 5 June 2019, which he did not address. Stating outstanding amount of £417. States credit agreement dated 11 Aug 2015.

 

 

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Nowhere near ready......I'll run through it again shortly.

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 Particulars Of Claim

 

1.The claimant claims this amount in respect of an unpaid loan, regulated by the Consumer Credit Act 1974. The loan was funded by Ferratum UK Ltd.

 

2.The Defendant has failed to make payments in accordance with the terms of the credit agreement.

 

3.The credit agreement was assigned to the Claimant upon which a Notice of Assignment was sent to the Defendant. 

 

4.The Defendant has either failed to respond to the Claimant or has failed to maintain regular payments.

 

5.The Claimant has issued a Letter of Claim, providing the Defendant with a further opportunity to arrange repayment of the outstanding balance to no avail. 

 

The Claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from 11/02/2019 to 23/07/2019 on  £417.00 and also interest at the same rate up to the date of judgement or earlier payment at a daily rate of £0.09." 

 

Defence

  

1. The Defendant contends that the particulars of claim vague and are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5(3) in relation to any particular allegation to which a specific response has not been made.

 

2.  Paragraph 1 is denied. I am unaware of what alleged debt the claimant refers to having failed to adequately particularise its claim with either a date or account number .

 

3.  Paragraph 3 is denied. The claimant has not served any Notice of Assignment pursuant to sec136 of the Law & Property Act 1925

 

4.  Paragraph 4 is denied. I have no agreement with the claimant nor any knowledge of them until receipt of this claim .I have made no payments because I am unaware what agreement and debt they refer to.

 

5.. Paragraph 5 is noted although it is immaterial on a debt I am unaware of or have no knowledge of ever entering into.

 

6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of assignment/balance/breach requested by CPR 31. 14, therefore the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement ; and

(b) show and evidence the nature and service of a default notice pursuant to sec87.1CCA1974

(c) show how the Defendant has reached the amount claimed for; and

(d) show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

6 .As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

7. On receipt of this claim I requested by way of a CPR 31.14 request  for copies of any documents referred to within the Claimants particulars to establish what the claim is for. To date they have failed to comply to my CPR 31.14 .

 

8. On receipt of this claim I made a request pursuant to section 78 of the CCA 1974 for a copy of the alleged agreement.The claimant responded with a template reconstituted version of the alleged agreement again with no dates or account numbers or signatures or IP verification for electronic signature verification.

Within the opening paragraph it states " This agreement replaces the terms of the previous agreement which was entered into between you and us " 

 

A reconstituted version cannot be used for either satisfying a section 78 request or for enforcement purposes if the original agreement has been amended,which this clearly as because of the paragraph above. A copy of the original agreement must be provided along side a reconstituted version.

 

Furthermore according to the Terms and conditions of the amended agreement its states... How and when credit would be provided. Every time you want to draw down money under your Credit Agreement, you will need to send us a request via an SMS or fill out a form on our website (www.ferratum.co.uk).
If we accept your request we will then send you an SMS or email by reply setting out the term of the withdrawal, the cost of the credit and any charges you will have to pay.Once we have accepted your request, your funds will be deposited into your bank account.

 

The claimant is put to strict proof to disclose the above SMS/Forms/EMAIL.

 

 9.By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

We could do with some help from you.

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Submit it now if you wish....1 day will not make any difference then its off your back and you can relax.

 

If they had the original they would have already sent it...see how they respond to the above and if they wish to proceed then we can get into the finer detail within your statement that you will submit in support of the above defence....but thats for later.

 

best of luck

 

Andy

 

We could do with some help from you.

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You can alway click my heart >>>>>>>>> :wink: to show your appreciation and please consider a donation to help us to continue to help others in your same predicament.

 

No....to counter claim.

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We could do with some help from you.

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next step is theirs not yours...see if they wish to proceed...you will know if they do if you receive a Directions Questionnaire to complete and submit (N180)

We could do with some help from you.

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Its very rare the claimant copies you in on their response and instruction to proceed......but you will receive a Directions Questionnaire (N180) next to complete and submit by the date it states.

 

Andy

We could do with some help from you.

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