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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Chiltern Rails - ticket not valid for entire journey **RESOLVED OOC**


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On 18/04/2019 at 10:57, Andres1974 said:

Good morning all. I am very glad I found this forum.

I wanted to request assistance on a few questions please.

 

Story:

I was caught with a ticket from Marylebone to location B (my home location), but the ticket was only valid to location A.

This trainline has different journeys, where some do stop in location A, but this one in particular didn't. It was straight to my home.

The ticket inspector came and asked for my ticket, which i showed.

 

He inquired about the ticket and I hesitated, but made up a story that I had a business meeting in location A, but he didn't believe me (I don't blame him).

He then asked for my ID and I told him I didn't have it with me.

 

He asked for my name and address and proof (like a bank statement), which I showed from my phone.

He was going to take a picture and I put my phone away,

 

he then started asking about my date of birth and what I did for a living.

At that point and to add to the fire,  i started asking him if he had the right to ask for all this information as he was a civilian.

Obviously, he didn't like that.

 

I asked as I felt intimated, he then said that he could call the British Transit Police if I refused to cooperate.

I told him I had cooperated, he wanted by name and address and I had given those to him, that I felt I should be able to inquire about how much authority he had over a civilian and he was one him self.

 

He then asked me to get off with him in location B,

he sat in a bench and started writing in a notepad what seemed to be the recollection of questions and answers.

 

I realized we were not going to get to any resolution so I asked if he could legally hold me.

He said "no", but that he was almost done.

 

I decided to walk away, he turn his camera and read a version of the Miranda Rights (if this questions could be used in court, etc) and started following me.

I replied "no" and carried on walking. 

 

By reading the forum, i am pretty sure I am going to get a letter.

 

My question: 

 

1. Is there a point to hire a solicitor to help me deal with this from the get go?

If this is the case, does anyone know the approximate cost and recommended ones. 

 

2. When I get the letter, I was thinking that instead of writing the summary of events from below,

just simply stating 'Yes, i was a with ticket that didn't complete the full journey' admitting I was in the wrong and start asking to pay the ticket and a fine?

Is there a point telling the whole story? 

 

Has anyone had an experience similar to mine?

I would appreciate any feedback, tips and recommendations. 

 

You were of course quite within your rights to ask questions with regard to the member of staff’s authority over you etc, and all you legally have to supply is your name and address. It sounds as though he thought you were being difficult? This doesn’t help your case of course, but that’s how it sounded Reading your post. 

 

I suggest awaiting any correspondence from the train operator and go from there. You mentioned you were read your rights, or words to that effect? You were cautioned, but it sounds like you chose not to answer any questions. This is of course your right, but in refusing to answer questions, you can’t really submit any defence for your actions should the matter go to court. That’s the whole idea of the caution.

 

reading your post, it sounds like you want to hold your hands up anyway, so is and when a letter does arrive, I’d suggest a ‘damage limitation’ approach and send the default grovelling reply asking to meet their reasonable admin charges to keep the matter out of court.

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  • dx100uk changed the title to Chiltern Rails - ticket not valid for entire journey **RESOLVED OOC**
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