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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LCS this morning demanding £10,303 on behalf of HMRC.


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Please do as below, send to HMRC / Tax Credits. Note this is from another thread where I advised to do this and it was written off.

 

The Tax Credit's own COP26 Code of practice is on the internet for all to see. For your own reference here is the extract from the COP 26 most relevant to you. I would say your circumstances fit this exactly for a cancellation. I have also included the link for you, page 15. and yes, you should offer to send them a note from a GP /consultant re your daughter . For good measure do what another poster did, look up your local MP's surgery, make an appointment and explain everything.

 

If you need to discuss financial hardship with us, phone us to

explain this.

When you phone we may ask you about any family circumstances

that may lead to extra living costs. For example, if you’re looking

after someone who is chronically ill or disabled. In some exceptional

circumstances, we may cancel an overpayment altogether

 

https://www.gov.uk/government/public...too-much-cop26

 

Here is the link to COP 26 for your own reference

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Actually, The SAR is a very good idea too. It took me about 2 minutes to find a phone call that never happened with false information about my salary.

 

Also with the COP 26, notes from GP's , or consultants will help you too.

 

Take note, I rang them many times, about the 12k or so that I owed them, most of the time I ended up speaking to a complete b*stard. But on one occasion I spoke to a lovely person, who said not to worry, and that Tax Credits will always come to a reasonable arrangement, in a worst case scenario, she threw an example out there of 50 per month, and not to lose sleep over it ( I lost a lot). In the end I only ended up owing them 60 pounds though.

 

The DCA, is actually (IMO) a good sign, because they are powerless. The real time to worry is when HMRC want to drag you in for an interview under caution, and suspect fraud.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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