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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sorry, but this is all sheer nonsense.

 

The theft act 1968 section 1 says that theft is the dishonest appropriation of property belonging to another with intention to permanently deprive.

 

There is no dishonesty here and there is no intention to make any permanent deprivation. The facts speak for themselves the evidence is clear.

 

Because of the problem of people going off without paying for their petrol and then later on saying that they intended to pay, section 3 of the theft act 1978 was passed which creates the offence of "making off without payment"

 

Once again, it is very clear that there has to be an intention to avoid paying.

 

The evidence is clear here that the OP tried to pay and was prevented from doing so. The garage are not entitled to refuse payment. I don't know who these new bounty hunters are – FCE - frankly you should tell them to go and do one.

 

In respect of the posts which I have quoted above, I apologise because generally speaking the quality of advice that you get on this forum is much better than this.

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I haven't bothered to follow those links but if they merely appear to confirm what you are saying then they are talking rubbish. The one that you have quoted above in an earlier post is extremely generalised and frankly misleading. It's honestly written by a policeman and not somebody who understands the law.

 

Our police are excellent and they do an excellent job but they need guidance on the law and you should not treat them as an authority.

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I don't think he said he had no intention of paying for the fuel?

 

From what the OP has told us, that is very clearly the case. He has gone to reasonable lengths to pay the money and if they refuse payment then that is their lookout.

 

It doesn't mean that he stops showing it to them. He does. He should be careful to make sure that the money is in the bank to cover the cheque or the for some other reason it doesn't bounce. He could then be liable for a civil claim where he would lose and he would also find themselves liable for the claimant's costs.

 

I don't think there's anything more he could easily do. Mind you he ought to sort himself out and be a bit more careful about these kinds of things in the future. You can see the knock-on problems that this causes for everyone concerned.

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Absolutely correct. Thank you for bringing it to our attention.

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