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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please listen and act on this advice, it worked for me and has done for many others on this forum

 

Call / email your daughters elected local councillor / elected head of council. Their numbers / Emails are on Google and are public information. They will take the bailiffs of your daughter's case and make the council accept an affordable offer.

 

If you need any advice on how to word things, please post on here.

We could do with some help from you.

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From my Council Tax arrears (Nearly 5 K!!!) the bailiff 'visit' was something like £375 added on to the debt. There were also several liability orders at £75 each. I managed to get the Bailiff fees waived as my wife was ill and unable to work so she was classified as a vulnerable person.

 

Realistically, what I think you (the OP) can achieve via the local councillor is

 

1. A 6 month affordable agreement, even if it's only £30 per month (she must keep paying this)

2. The Bailiffs off her case

 

I think it's unlikely that they will remove the bailiff fee, although it won't hurt to ask, and it's almost impossible that they will waive the liability order fees. Long term there is no way to escape council tax. My wife became much better, we both got better jobs, and in the end the council took an attachment of earnings, that took 2 years to pay off the whole £5k debt.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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I think you will be able to come to a temporary arrangement, using your local councillor.

 

 

However eventually in the next year they will try for an attachment of her earnings. In fact I can almost guarantee that they have written to her many times already asking for her employment details. Councils have a far easier time clawing back money this way than using bailiffs.

 

The AOE will come out of the blue, she will only find out a couple of days before pay day, and they will go for the maximum they are allowed, that is 2 AOE's to run concurrently, and it's pretty scary! At that point you will need to contact your local councillor again to bring it back to one.

 

However, take a look at this, this is what they can take from your daughters net salary at source.

 

https://www.northampton.gov.uk/info/200028/council-tax/996/council-tax-attachment-of-earnings

 

Look at the figures, it might actually be worth you asking them now to take 1 AOE at a time to pay her debt off, if it's affordable for her? This will knock the bailiffs off her, and in a couple of years all of this trouble will be a distant memory. She will also pay it off a lot quicker and be able to budget every month. As I say, it's an option worth looking at.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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