bobbywhufc v RBoS

[bobbywhufc]

Just checking I've got this right.

 

Got my statements and sent a letter `one` to head office in Edinburgh.

 

Had a reply from the (infamous) Tommy Mac yesterday... "believe our charges are fair blah blah, I am sure this is not the answer you hoped to receive, nonetheless I am grateful to you for bringing this to our notice" (aye right! lol).

 

Next step is the LBA with a list of payments I am trying to claim back (about £700)?

 

If I do this what can I expect to happen next? Compared to recent letters/claims etc?

 

(I'm a little surprised that the banks refund charges in full, I'd have thought they'd at least have tried to save the £12 fee per transaction that they are probably entitled to?)

 

Feel free to guess any amounts offered and dates refunded if you wish, lol.

 

Amazing site btw.

[bobbywhufc]

Forgot to also ask, does the LBA go to 36 St Andrew Square (head office), or to Tommy McLean (Customer Relarions Unit) at 56 South Gyle Crescent who I got the reply from?

 

Cheers!

[isidore]

Ensure you leave the 14 days run off from your prelim before sending your lba.

 

I would send it to Tommy if he has responded to you.

 

Read through my RBS1 (from my sig) if you want a detailed account of what happens - I had mine settled not so long ago.

[bobbywhufc]

Just had an offer of £465 from Tommy MacLean for a claim of about £700.

 

I notice its got his direct line number on the letter.

 

Whats next? Worth giving him a call to save time? Or a second letter accepting the offer as part payment? (Not 100% sure which templete to use).

 

Also whats the likely response? A p*ss off and see you in court, or a grudged full settlement?

[niteflite01]

Just had an offer of £465 from Tommy MacLean for a claim of about £700.

 

I notice its got his direct line number on the letter.

 

Whats next? Worth giving him a call to save time? Or a second letter accepting the offer as part payment? (Not 100% sure which templete to use).

 

Also whats the likely response? A p*ss off and see you in court, or a grudged full settlement?

 

Heya there

 

Send the letter from the templates section, accepting the offer but only as a part payment and reinforce that you will be continuing with your timetable in pursuit of all of the money the bank owe you.

 

I recently have received the full amount I was claiming which was just under £700. After I refused the first offer, I sent the letter off, waited another 10 days or so (I gave Tommy and Co a bit of extra time as they appeared to be very busy and a little behind at the moment), and then I received a full settlement offer.

 

I'm not saying that's what will certainly happen to you - but if you send the letter from the templates section and stick with it, I expect you'll have your full offer by Christmas!

 

Take a look at http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/43582-niteflite-rbos.html for my case.