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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mr Penguin Vs HSBC Bank Plc ***WON***


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Just wanted to make a quick post as when I got home just now there was a letter from DG on the mat.....It was a settlement in full for the amount I have claimed for! :D

 

I have some questions about the wording on the acceptance etc and what, if at all, I should alter so as not to bugger myself up if I spread the good news about my victory!

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so this new little bit of info may now apply to you as well:

forgive the cut and paste.

 

20/12/06

babs, new info - i asked the question on crusher's thread and lively lad (good man that he is) gave the reply. pass it on to other's as i have to dash..............

 

hey crusher, how's about a quickie....

question that is:

there are several people now who have had offers, accepted but it doesn't look like the money will come through until after the aq deadline.

am i right telling them they need to go ahead and file it before the deadline passes, even though they have signed the acceptance. bit of a grey area for me, unchartered seas........ yeah or nay, a lot of people will struggle to find that extra dosh at this particular time. what say you?

thankx for the input.

 

from lively lad:

I would firstly ask tell the bank you will need:

 

a) The cash deposited into account or a cheque before the AQ date

b) Failing that written confirmation of the offer.

c) I would also inform the court that you have reached a settlement and you are awaiting payment ask them to delay the submission date by 1 week.

__________________

 

so if the deadline looms and the money still isn't in your hand - you can give that a go.

do not halt the claim until the money arrives.

 

forgot to say:CONGRATULATIONS!, WELL DONE.

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Acceptance letter with the amended text sent off today. Also got my Notice of Transfer of Proceedings pack in the post this morning. Is this the AQ questionnaire?

 

I think I should have this completed and ready to submit on the deadline of 7/1/07 (a Sunday so will have done by the preceeding Friday 5/1/07) if HSBC haven't paid me the money advised on by then.

 

Is there anything I should be aware of while filling out the forms?

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yes, that's the aq.

here's some info:Allocation Questionnaires - A guide to completion

yes, be prepared to file but don't do it until you absolutely need to because if your claim is over 1500, it costs 100 to file and that's another 100 you will need to get from dg. so, as above in post 28 - if still no money - go for the week delay a couple of days before it's due, personally, i think you will have your money by then - no prob.

don't halt the claim until it is in your hand. have a good xmas - knowing you've won! they've settled - that's the main thing, you'll soon have the dosh.

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  • 2 weeks later...

My AQ deadline is 7/1/07 (this Sunday) but in order to get in on time I would need to submit it tomorrow. I filled out the AQ and wrote out my cheque ready to post it tonight but what should land on my mat this morning...? A letter from DG confirming the monies would be paid in to my account within 7 days of their letter. I checked my account just now and the money is in there! Woohoo!

 

I now need to stop my court action so should I contact the courts directly to advise?

 

Also I would like to donate to the site, how to I go about doing this?

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OK, you can just send the court a brief letter confirming the matter has been settled, and no further action is required.

 

You can donate by clicking the long grey bar at the top of the pages on the site (it's via paypal).

 

Congratulations Mr Penguin :)

PLEASE READ THE FAQ's

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Yep ditto

Thread title duly added to:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Time line of claim following submission of Prelim letter & LBA with no response on deadlines:

 

Submitted MCOL on 20/11/06

Issued 21/11/06

Treated as served from 26/11/06 (Response in 14 days - 5/12/06)

Acknowledged by HSBC (DG) 26/11/06 - (28 days to submit defence from date claim served)

Faxed schedule to 01214552150 - FAO Deborah D'Audney @ DG Solicitors (result sent ok)

Deadline for defence 24/12/06

Defence submitted - awaiting paper work…

Offer received on 20/12/06 for full settlemet - crossed out non-disclosure part and added to be paid in 14 days - sent this 21/12/06

AQ Questionnaire received 21/12/06 (completed ready to send)

Money to be paid by 3/1/07…..

3/1/07 CLAIM MONEY PAID IN FULL INTO MY ACCOUNT

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