Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Smile4you


a2o
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2534 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Would anyone be able to advise me on this?

 

Thinking to save money on a lot of dental wok I bought the full kit from this company based on many pleased customers reviews. When it arrived and I read the instructions I was unable to use it (this information was not available on the website prior to purchase). They have a 30 day money back guarantee and say you can use it and still return it.

 

There are no instructions about this on any paperwork, website and I tried the phone number which was an answering machine and now says I can't leave a message.

 

I called the customer service number also which I cannot get an answer from now, the first time he said to call 'them', yet I thought this was a one man band and on the customer service number he said he only took orders so I am confused.

 

I have sent 2 emails in the course of a week which they claim to respond to within 24 hours and have heard nothing back.

 

I am worried about being able to get a refund as I don't like this lack of communication.

 

Can anyone advise please.

 

Thank you.

Link to post
Share on other sites

Hello, I paid £36.99 plus postage which I'd not expected to get back.

I don't know about chargebacks, I'm still well within the 30 day return and it's unused but I'm very worried about this lack of communication.

Link to post
Share on other sites

I don't know about a chargeback (yet) either, as you haven't actually answered how you paid ......

 

People can only help you if you furnish the information to help them help you.

 

I understand that you might not initially know what info to provide but when they ask "How did you pay?" it is probably to help find which options (such as chargeback : not available if you did a bank transfer or paid by cheque) are available for you.

Link to post
Share on other sites

Hi

Smile4you are a subsidiary of Solar retail Inc, based in Panama however this subsidiary has it's own status as a UK business.

 

The UK side is run by Paul & Samantha Beatty and their UK registered address is:

 

Unit 7,

The Enterprise Village

Prince Albert Gardens,

Grimsby

DN31 3AT

 

I would send the kit back to that address with a covering letter and demand a refund. If you paid by credit card, you won't be able to do a s75 claim as the amount is under £100 however your bank may be able to do a chargeback. I would suggest that you give the company a few days to do a refund.

 

I suspect they are not answering phones or emails so they can get out of refunding. I suspect the answering machine is deliberately full and they can deny receiving emails. I hope I am wrong.

 

Get proof of posting as well.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

yes section 75

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...