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Fist Direct, Not talking on the phone


rossandtherese
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Hello there,

Reading all the info last night, I decided to contact FD. I had gone through all my statement and they owe me £XXX. I was passed around to 3 different call-handlers (the final one being in the charges dept). I was then told that due to the volume of complaints and the recient publicity on Radio 4 they were now dealing with all complaints in writing regarding bank charges.....

 

So here goes.....

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Hello there,

Reading all the info last night, I decided to contact FD. I had gone through all my statement and they owe me £XXX. I was passed around to 3 different call-handlers (the final one being in the charges dept). I was then told that due to the volume of complaints and the recient publicity on Radio 4 they were now dealing with all complaints in writing regarding bank charges.....

 

So here goes.....

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Fine, give them the warning and then the Good News.

 

Don't hang around.

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Fine, give them the warning and then the Good News.

 

Don't hang around.

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Hey there,

Posted the letter but as I had all my statements online I modified the last paragraph. Is this ok to cover myself to continue in a weeks time with proceedings?

T

Thanks in advance.

 

Accordingly I request that you return to me ALL charges made (as outlined on the attached document(spreadsheet)), totalling £x on our two accounts in the last 16 months by way of personal cheque or bank transfer within 7 days of receipt of this letter. If you choose not to do so, I will start proceedings for recovery in the County Courts, as I believe that legally I am entitled to this money back. You will also be liable for my court costs and for an extra 8% APR (totalling £xx.xx) as permitted under the County Courts Act (1984).

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Hey there,

Posted the letter but as I had all my statements online I modified the last paragraph. Is this ok to cover myself to continue in a weeks time with proceedings?

T

Thanks in advance.

 

Accordingly I request that you return to me ALL charges made (as outlined on the attached document(spreadsheet)), totalling £x on our two accounts in the last 16 months by way of personal cheque or bank transfer within 7 days of receipt of this letter. If you choose not to do so, I will start proceedings for recovery in the County Courts, as I believe that legally I am entitled to this money back. You will also be liable for my court costs and for an extra 8% APR (totalling £xx.xx) as permitted under the County Courts Act (1984).

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14 days might be better.

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14 days might be better.

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I just had more charges taken out of my account so I rang First Direct.

 

They told me that a letter has been issued 22/2/06 , offering me a full refund, which I have to sign and return. Then they will refund me.

 

More as I get it........

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Don't sign your rights away.

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Don't sign your rights away.

 

Even if they are offering a full refund? I'll post the contents when I get them. No point in second guessing what they'll say. As a note, they must have a very sloooooooow postal system. 22nd - today = 4 working days.

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If they offer a full refund that is great. On the other hand if they want you to agree that you will now accept their charges in the future ... well, you decide.

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  • 13 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thread Locked

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Thanks

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