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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mur V Bos


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Hi all

Im filling out the court form and would like to know in the defender section can i just put the BOS or do i need a name.And when claiming for £750 does that include interest or does the court add that on after.

thanks for any help

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it costs exactly the same as a small claim, £39. the sheriff officer is seperate from the court, i was caught out with that one. it was cheaper for me having a solicitor issue the summons, £15. plus their office was right next to the bank they were issueing the summons to. i did contact the nearest sheriff officer (16 miles away) and they wanted £32 to issue summons.

[sIGPIC][/sIGPIC]

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Guest Battleaxe

Just the Bank of Scotland and the address if it the N1 or MCOL

 

Mine was Alliance and Liecester plc

Carlton Park Narborough

Leicester

 

(this is the corporate office)

 

Mods please correct if I am wrong.

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No, the bank name is fine, and their HQ address for service. If you can be bothered, you could phone the bank saying your arranging service of a court action and did they have any preference of who/where it is served. If they provide an address that is different from the usual HO address, modify the last line of your statement of claim that service to the amended address has been requested by the defender.

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Im on my second claim, for my first, i made mine out to the 'branch manager' at my local branch and i didnt have any problems!!

 

You are quite lucky they didn't let you reach the Return Date then appeal any judgement on the basis that the serving was incompetent. All legal actions must be served on the Registered Office address of the limited company or Plc.

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i was advised by the sheriffs officers in perth to use bos address at rosyth this way its a postal deliver which with the sheriffs office is also £15.00. this the head office for their customer relations

 

BANK OF SCOTLAND

CUSTOMER RELATIONS

VIKING WAY

ROSYTH EUROPARK

ROSYTH

KY11 2UU

bos~ Data Protection Act sent

~ statements received

~ owed £1766.82

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

bos Data Protection Act sent

~ statements received

~ owed £1217.86

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

court date issued of the 17th november

27th oct full offer totalling everything including 8% interest court costs and £10 dpa sar..... one down next to go.

 

rbs~ Data Protection Act sent off 21/09/2006:mad:

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i was advised by the sheriffs officers in perth to use bos address at rosyth this way its a postal deliver which with the sheriffs office is also £15.00. this the head office for their customer relations

 

BANK OF SCOTLAND

CUSTOMER RELATIONS

VIKING WAY

ROSYTH EUROPARK

ROSYTH

KY11 2UU

 

WITHING SEVEN DAYS OF ISSUING TO THIS ADDRESS I HAD THE MONEY IN MY ACCOUNT

bos~ Data Protection Act sent

~ statements received

~ owed £1766.82

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

bos Data Protection Act sent

~ statements received

~ owed £1217.86

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

court date issued of the 17th november

27th oct full offer totalling everything including 8% interest court costs and £10 dpa sar..... one down next to go.

 

rbs~ Data Protection Act sent off 21/09/2006:mad:

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You are quite lucky they didn't let you reach the Return Date then appeal any judgement on the basis that the serving was incompetent. All legal actions must be served on the Registered Office address of the limited company or Plc.

 

Well the return date for my second claim has passed, and they have lodged there normal defence with intention to appear, just as they did the last time, so it doesnt seem to make any difference, Surely if all legal actions must be served on the registered office of the limited company or Plc, the clerk in the court should point this out when you lodge the claim, they do check it for you after all, and its not up to us to know the finer points of law to raise a small claim. Im not trying to be picky but i think its a bit much to suggest it is incompetent to serve the claim on your local branch.

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Surely if all legal actions must be served on the registered office of the limited company or Plc, the clerk in the court should point this out when you lodge the claim, they do check it for you after all, and its not up to us to know the finer points of law to raise a small claim..

 

I do not know how better to explain this - any action can be deemed as 'incompetent' if challenged and upheld by a Sheriff/Judge. Expecting untrained office staff to 'bail you out' or correct errors is a nice idea. They can be helpful, but they are neither legal experts or professionally qualified. Service a summons on a local branch is sloppy and can lead to error - and possibly your action being struck out. For all the time it takes to discover the correct address to prevent anything else gonig wrong is time well spend. As to the Sheriff Officers recommending service on a branch office, they ought to know better - but then, they are only paid to serve documents not provide legal advice.

 

Firms have right to be able to defend actions, and their Registered Office is there for that very purpose. If you inadvertently served papers on a branch that closed, had changed institution, or the local branch unused to receiving such mail simply 'lost' it, any resulting action could be recalled and you've wasted your money - service would have to be raised again and a fresh fee paid.

 

Having issued 14 actions using the Small Claims track, without exception all were served on their RO address. As to staff not advising you, something as elemental as this is a case in point, they don't know the RO address of every company sued, but they would at least expect the pursuer to know this. Next time when lodging an action, just say "this is the local address, not the RO" and see how far your action will proceed.

 

I cannot emphasise enough - service on the Registered Office address cannot be challenged, do it to the branch and your action is left open to fail, it might not - but since you're raising the action in the first place, how far would you trust them to get anything right? I know I wouldn't.

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