b and q laminate

[be96erj]

I brought some b and q laminate, had it laid by a carpenter, but since then, the laminiate has begun to chip. B and Q have offered to replace the laminate, but are they liable for the fitting charges as well?

[unclebulgaria67]

You could write to B&Q head office stating that because of the faulty product which they agreed to replace, you will incur £x in installation cost and you would not have had to pay these costs had the product been of satisfactory quality. Enclose a copy of the carpenters quote which must be on their headed paper and not scribbled on any bit of paper. Also enclose a copy of the original carpenters bill, so they can see you paid for installation originally.

 

When did you originally buy the laminate ?

 

Were B&Q involved in arranging carpenter ?

 

Consumer law changed a bit in October 2015, so we would need to see whether rights have changed.

[be96erj]

I bought it in around March 2015, but only had it installed a year later, as I didn't realise how long the builders would take!

 

No b and q were not involved in the fitting.

 

thanks

[unclebulgaria67]

I bought it in around March 2015, but only had it installed a year later, as I didn't realise how long the builders would take!

 

No b and q were not involved in the fitting.

 

thanks

 

You need to send a letter to b&q as advised which simply states that in addition to the faulty goods which they have agreed to replace that you have suffered a consequential loss ( relaying the laminate) and under the Sale of Goods Act 1979, B&q must also settle these reasonable costs. Enclose details of carpenters estimate for the work.

[be96erj]

thanks buddy