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be96erj

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  1. So this is what happened. I hired a builder to do works on my house. He said he would need 4 workmen including him to do the work. It would take them 4 to 5 days to complete the works. He also said he needed scaffolding. He quoted me £4500 as a fixed price. In the end he did not bring any extra men to the work, he completed the work by himself in 1.5 days, and he did not need the scaffolding! Although the price was fixed can it be right that he is allowed to rip me off by quoting for all this extra workers and days to complete it, but then take all the money for himself? Its just so unfair. I am thinking of using arbitration. Does an arbitrator consider the consumer rights act in their decision making? Finally, would an arbitrator have to award it to one side if the other has behaved illegally. In my case the builder was unable to give me a receipt for materials he purchased. He admitted he paid with cash (clearly to increase his profit). However he still had the gall to charge me VAT on the item he did not pay for himself!
  2. I've tried it all. I chat to them, they say come back in 12 hours. I email them, they say go to the chat to rebook!
  3. Thanks for the advise, but I'm afraid budgetair won't care if I present then with any new information. The agent will just type in standard responses. Can anyone please offer me advice as to what my legal rights are in terms of getting my money back given that I cannot get an alternative flight? Thanks
  4. Alright, so problem one: you purchased a "flexible option" sold by budgetair without knowing exactly what you were signing up for. You need to read the terms and conditions carefully and see what's covered: I did read the t and cs *I would assume that you are only covered for a change using the same airline, and the same booking class. Try and find out your booking class it should be in your ticket somewhere. Something like Economy (T). You are right it is for the same airline and class. I am happy with that. *I would also guess that this "flexible option" did not include any possibility of getting a refund. If it did it was probably "refund in the form of a budgetair voucher" or something like that. No it didn't but if they are unable to change the date of my ticket, then what other option do I have other than to get a refund from paypal or my bank? Only once you find out exactly what you purchased you will know if they breached their contract or not. You might have a chance if their wording is slightly misleading, but most OTAs know their game. I know what I purchased. Refer to the following link- how can the wording here leave any doubt? Capture IBB.CO Image Capture hosted in ImgBB It clearly states that extra charges by budgetair for changing or cancelling flight will cost me £55. Where is there room for any interpretation here?! Problem two, you want to travel in August. It shouldn't be too much of a surprise to you that this is super peak season and that the cheap booking classes are completely zeroed out already. Whilst your original May ticket was most probably in a cheap off peak booking class. I don't know the cities you are travelling to and from but as an example if I look up London to Delhi with Air India and assuming you are only going for 1 week, all of august is pretty much zeroed out. There is a little bit of cheap T and U economy from London in the last week of august, but the return from Delhi is completely overbooked and only the more expensive economy classes are left. With respect this is not an issue. I understand that flights in august are more expensive, and I have been willing to pay more for my flight! Now what is completely weird to me is that you were told "tickets are not released yet". That is obviously complete bo**ocks are not only they are released but they are also pretty much sold out. Did the guy think you were changing dates to 2023? Please tell me you kept the chat logs as evidence. (Live chat is actually a lot better than phone calls!) Could you upload them here with your personal info redacted? Here you go. I have kept each chat log. I wont place all of them here. This is one of the more recent chats: >• yes- 22/oct, return 1st nov >Delivered 19 minutes ago >• Bihan >Okay so LHR - BLR >and BLR - LHR >Please mention the dates to me. >• Let me search the flights for you. >• ok thanks >Delivered 18 minutes ago >• Bihan >Sorry, it will take me a bit longer. I will be back shortly. >• ok >Delivered 15 minutes ago >• Bihan >Are these flights okay for you? >AI 112 22OCT LHR-DEL 2130 1030 23OCT >AI 502 23OCT DEL-BLR 1330 1615 23OCT >Return >AI 808 01NOV BLR-DEL 2100 0005 02NOV >AI 161 02NOV DEL-LHR 0305 0635 02NOV >• sure >Delivered 14 minutes ago >• Bihan >Let me calculate the fares for you. >• Unfortunately there are no fares available for the given dates. >• ok... so what happens now? >Delivered 11 minutes ago >• Bihan >I can check for other dates. >• Still there? It’s been a while since your last message. Do you want to continue chatting? >• yes >• can you check a few days before and after the dates I have just provided to you? >• ok >• Bihan a few seconds ago >Unfortunately there are no fares available right now. I advice you to please contact after 12 hours or so. >• I am sorry for the inconvenience. This is just the latest chat. You see about 2 weeks before the flight in may, I got onto the chat trying to change my ticket. This must have been over 10 times! Each time, I was given this standard response of contacting them after 12 hours or so. Crazy. Problem three, it seems you already escalated this with Paypal and they already ruled against you? It seems to me that you may have complained a bit too early instead of lining up your ducks first. Doh! What are you trying to get back? Just the £50 or the whole ticket? I am happy to play fair and just get my money back minus the £55 I would have paid for the ticket change. More importantly, where do you stand now? Do you still have tickets with Air India? Yes Do you have some budgetair credit? No Are they going to let you use that on another date or another trip? Exactly how are you at a loss here? I am at a loss because whenever I contact the agent I am told the same thing. "tickets unavailable, come back in 12 hours." This is the same message I have recieved for the last month. My loss is that I have been unable to get a change of ticket, therefore loosing the money I paid for the flight. Again, I am fully prepared to pay extra for the flight given the peak season, but I am not even being given the chance to do so! I'm going through a dummy booking with budgetair and I can't find a flexible option. All I see is As before refer to the following: Capture IBB.CO Image Capture hosted in ImgBB Every single of these options is a rip-off None of these options sound like "ticket changeable free of charge" to me. I never said that they were going to do it free of charge. It was always going to be for a fee
  5. What makes you feel that your ticket was fully flexible? Did you pay budgetair extra for that, or was the flexibility offered by the airline instead? The booking with the travel agent specified that if I paid £50, I could change the date of the flight. This was shown during the booking process where they tried to sell me additional insurance to avoid having to pay the £50 for a change of date. Hence why I am 100% sure it formed part of my contract with the travel agent/ budgetair. What airline were you travelling with, when is the original ticket for, and what is the date you have been trying to change it to? Air india. The original ticket was for May 2022, I was trying to change it to August 2022. Surely you must appreciate that no matter how flexible your ticket is, nobody has the ability to magic free spots out of thin air if the flights are already full. Yes I understand your point, however, I chatted to the agent about 10 times. On each occasion I was told that no flights were available on the date I wanted, as the airline had not released them (even though it was only two and bit months away) and that I should come back to them in 24 hours. Each time I got back to them, I was given exactly the same line as the previous day. The ability to allow me to change the date of my flight for £50 formed part of my contract with budgetair. I believe they have broken the contract and have not provided a service as descried. Therefore either paypal or my bank should return my money. However neither are being helpful with this!
  6. I purchased a flight from budgetair, but was unable to travel do wanted to change the date of the flight which I am allowed to do according to the terms and conditions. However everytime I contacted them via chat (no other way to contact them) they told me no tickets are available and try again in 24 hours. This has been going on for the last 2 weeks! I've contacted PayPal asking for my money back on the basis that the vendor failed in their contractual duty to change the date of my flight. However PayPal have gone against me statin
  7. Hi, has anyone here ever purchased this insurance from my builder? https://mybuilder-plus.com/ I had a really bad experience with a previous builder and so what to protect myself properly this time. Does anyone know what this type of insurance is called and any other companies that might sell it, as 7.5% seems steep! I particually like the idea that I am covered if the builder walks off, or does a poor job, or walks off with my deposit! Any thoughts would be gratefully received!
  8. I'm not sure you are right. Its not that straight forward. I was not asking for the judge to speak to me in a separate room, only that he speaks to me in the hearing room, that would have had recording equipment - I thought that was pretty self explanatory (on the part of the judge). With my adhd, all I wanted was an opportunity to explain that I was extremely anxious. Nothing else!
  9. I attended a small claims hearing and I was extremely anxious. I also suffer from ADHD with exasperates the anxiety by x10. I told the court usher about my adhd and asked for it to be passed onto the judge for his info (also so that if he does not know what adhd is, he can google it). After about 3 hours of waiting, I finally went in. I was trembling with the stress of waiting all that time! I asked the judge if we could speak alone for a moment as I wanted to discuss a private matter (I wanted to explain my ADHD had turned me into a quivering wreck and why that was so that he could account for it). To this the judge refused to speak to me and then blasted me for wasting the court's time! He said I should say openly in the room what my personal issue was! I am registered disabled because of my mental health and I could not believe the way the judge was treating me. I did not feel it appropriate to explain my disability in front of the other prty- which is my right! As a result, I was unable to articulate my case and I lost ( almost £4k). Does anyone know what I can do and if it is worth appealing based on the judge discriminating against me based on my disability/ adhd?
  10. Thanks for the reply andy. Yes I completed the DQ. Why didn't I comply with the directions? I assumed the court would tell me! I did try calling the court on the last day of payment, but I was holding on for 30 minutes before I was cut off! Why didn't I spend a few hours compiling the evidence not knowing if there was a case? I wanted to save myself a few hours! Having taken this from another post, could you please confirm this is okay? Dear Sir/Madam, further to the order dated 7th December made by District Judge xxx which gave the following direction to the claimant xxx: Page 2, point 6. Each party must deliver to the other party and to the court office copies of all documents on which that party intends to rely at the hearing no later than 14 days before the hearing. I am sympatheic to the claimaints plight and I wish his wife no ill will, however it must be noted that the claimant had 13 other days in which to put his evidence together. The claimant has failed to comply with the above order and no documentation has been received by me by the deadline set of 22/2/18 at 10am, as the claimant has failed to produce any documentation and therefore broken the terms imposed by the court I am requesting the case be struck out. Yours Faithfully,
  11. No its not that. What am I unsure about? 1. Even though claimant has missed the deadline, so have I! Will that go against me? 2. Was I meant to have expected to create my evidential case/documents, without even knowing that the claimant had paid the court costs? No one informed me that the defendent had paid court costs as per the n157. Had I been informed, I would have have produced the evidence and sent it off to the court. 3. Is it enough that the claimant has not followed the court's direction, for it to be thrown out? just unsure about it all. Like some others, I get nervous whenever I think about going to court!
  12. thanks Andy, so what you are saying is that the claimant needs my permission as well to get the extra time? Why on earth would any defendant agree to that?! also is my defence that the court admin have not informed me that the matter has progressed to court or/ and that the claimant has not providing their evidence (but considering I haven't either)?
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