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b and q laminate


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I brought some b and q laminate, had it laid by a carpenter, but since then, the laminiate has begun to chip. B and Q have offered to replace the laminate, but are they liable for the fitting charges as well?

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You could write to B&Q head office stating that because of the faulty product which they agreed to replace, you will incur £x in installation cost and you would not have had to pay these costs had the product been of satisfactory quality. Enclose a copy of the carpenters quote which must be on their headed paper and not scribbled on any bit of paper. Also enclose a copy of the original carpenters bill, so they can see you paid for installation originally.

 

When did you originally buy the laminate ?

 

Were B&Q involved in arranging carpenter ?

 

Consumer law changed a bit in October 2015, so we would need to see whether rights have changed.

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I bought it in around March 2015, but only had it installed a year later, as I didn't realise how long the builders would take!

 

No b and q were not involved in the fitting.

 

thanks

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I bought it in around March 2015, but only had it installed a year later, as I didn't realise how long the builders would take!

 

No b and q were not involved in the fitting.

 

thanks

 

You need to send a letter to b&q as advised which simply states that in addition to the faulty goods which they have agreed to replace that you have suffered a consequential loss ( relaying the laminate) and under the Sale of Goods Act 1979, B&q must also settle these reasonable costs. Enclose details of carpenters estimate for the work.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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