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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Finance U aka Corner Park Garage - claim form***Claim Dismissed***


RCT40
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Excellent ws so far, thought there may be CCTA ref on the pci (top right) reinforces your argument

Maybe an idea to include highlighted copy of code as a doc

 

Will have further look to see what else may be relevant

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That doc is incredible!!!

What rip off merchants

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Excellent ws so far, thought there may be CCTA ref on the pci (top right) reinforces your argument

Maybe an idea to include highlighted copy of code as a doc

 

Will have further look to see what else may be relevant

 

Thanks Rouge, I'm planning LOADS of documents along with the WS, and also I think its worth a punt at the counter claim also!

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Excellent ws so far, thought there may be CCTA ref on the pci (top right) reinforces your argument

Maybe an idea to include highlighted copy of code as a doc

 

Will have further look to see what else may be relevant

 

Just sent you a PM, hope thats ok!

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Would ideally like to see what the claimant comes up with first, as you may have to alter quiet substantially

 

When are the WS due?

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Would ideally like to see what the claimant comes up with first, as you may have to alter quiet substantially

 

When are the WS due?

 

I don't think there is much more I can add to the WS now, other than correct typos and pull documents together, although, as you say that might change once theirs is received.

 

WS due 25th November, and I plan to hand deliver on the day. Amazing the number of guests that appear here once something is added to the thread!

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Don't forget your SAR narrative as a doc to show no DN issued

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Don't forget your SAR narrative as a doc to show no DN issued

 

Will do, thanks.:-)

 

Also just remembered that I've not talked about the BOS not being registered on time due to them changing dates - which has dawned on me is oddly the day after the new tax year begins.

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Yes I wondered sometime ago if it was something to do with booking the profit into a new tax year

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Yes I wondered sometime ago if it was something to do with booking the profit into a new tax year

 

Can I get away with suggesting this? I can't come up with any other reason for them being so stupid changing dates. I checked back on the previous finance agreement to this one, and my debit card payments for that one match the agreement dates precisely.

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Not really just speculation

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Don't forget to emphasise the fact that as you signed the agreement on March 31, their dated pre contract cannot comply with s55/55a cca1974

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Don't forget to emphasise the fact that as you signed the agreement on March 31, their dated pre contract cannot comply with s55/55a cca1974

 

Yes will do, there are plenty of letters I wrote, before seeing any agreements where I quoted the date - I also including the hand written OFT complaint form which states the correct date (31/3/12) and also their response to my complaint.

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Don't forget your SAR narrative as a doc to show no DN issued

 

Rouge, something just occurred to me, not sure whether it is significant or not, I was issued with a default notice back in May 2012, as there was a mix up in payment dates which was sorted - I have addressed this in my WS and plan to include a copy - however I didn't receive a copy of this as part of my SAR - which if I'm not mistaken should have contained every document, electronic or physical they hold?

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Should have been included, but not vital to your case as it was remedied anyway

Possible later complaint

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Should have been included, but not vital to your case as it was remedied anyway

Possible later complaint

 

 

Thanks, I realise its not really significant to my case, other than the fact that the SAR was not correctly complied with.

 

 

In essence it shows this company has a disregard for following rules and regulations.

I'll leave you in peace now, I can't take anymore of looking at this today.

 

 

Again I can't thank you enough for the help and advice you've given thus far

- and will make a donation to this site once its all over,

as I want to do my bit helping to keep this site running

so that others as unfortunate as myself to have crossed paths with this company (and many like it) can be steered in the right direction.

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Rouge, something just occurred to me, not sure whether it is significant or not, I was issued with a default notice back in May 2012, as there was a mix up in payment dates which was sorted - I have addressed this in my WS and plan to include a copy - however I didn't receive a copy of this as part of my SAR - which if I'm not mistaken should have contained every document, electronic or physical they hold?

 

Well there not going to include it if its devastating to their case :wink:

 

With regards to your PM RCT...Does the direction specify that you both submit witness statements? One claim form same claim number both named defendants on the same claim?

 

Andy

We could do with some help from you.

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Well there not going to include it if its devastating to their case :wink:

 

With regards to your PM RCT...Does the direction specify that you both submit witness statements? One claim form same claim number both named defendants on the same claim?

 

Andy

 

Point taken Andy :-D

 

We received a direction each, but yes same claim number, both listed as defendants on the same claim.

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Thats fine...so yes I would agree that your wife's WS should be minimal as you are the main party....but you should include a provisio within her WS that this is in conjunction with your WS.

 

Andy

We could do with some help from you.

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Attachments unapproved...you must remove any names in the claimants statement RCT40..

 

Andy

We could do with some help from you.

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